Senior Manager, Account Management

About ESentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact. Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the role

Lead the Future of Cybersecurity Partnerships At eSentire, Account Management is where trust becomes renewal, and renewal becomes growth. This role isn’t about “managing accounts” — it’s about protecting the revenue engine, deepening strategic partnerships, and leading a team that wins in the enterprise every day. As Senior Manager, Account Management, you are the operating leader for our Account Management team. You’ll lead a group of high-performing Account Managers responsible for retention, expansion, and customer value realization across our existing customer base. You’ll bring commercial intensity, operational rigor, and executive-level credibility — ensuring customers see eSentire as essential to their security posture, not optional spend.

Responsibilities

• Manage, develop, and motivate a team of high-performing Account Managers accountable for protecting and securing eSentire’s revenue base. You coach in real time — on strategy, messaging, negotiation, and execution.
• Own retention and growth performance. Drive quota attainment across the team — protecting recurring revenue while creating net expansion through upsell and cross-sell.
• Run the business with rigor. Establish clear expectations, deliver on KPIs, maintain forecasting discipline, and operating cadence. You don’t “hope” for renewals — you manage to them.
• Build executive-grade partnerships. Ensure the team is multi-threaded into customer organizations and credible with CISOs, IT leaders, procurement, and the C-suite.
• Drive strategic account planning. Oversee high-quality account plans (stakeholder maps, risk signals, competitive threats,