Senior Mailroom Clerk

Senior Mailroom Clerk - JLL What this job involves: We are seeking an experienced and highly reliable Senior Mailroom Clerk to oversee mail and package operations across multiple facilities, including a premier Class A office building and a pharmaceutical R&D facility. This senior-level position requires exceptional customer service, strong organizational skills, and the ability to manage complex logistics in both corporate office and controlled pharmaceutical environments. The role emphasizes professional service delivery to building tenants while maintaining compliance with specialized pharmaceutical requirements when needed. What your day-to-day will look like: Mail & Package Operations (Multi-Site) Sort, process, and distribute incoming mail and packages to tenants and staff throughout multiple buildingsProcess outgoing mail including weighing, stamping, and preparing packages for courier pickupCoordinate with multiple courier services (FedEx, UPS, DHL, USPS) and specialized pharmaceutical couriersHandle certified mail, registered mail, and signature-required deliveries across all locationsManage time-sensitive deliveries and special requests with professionalism and urgencyMaintain accurate delivery logs, tracking records, and chain of custody documentationProcess temperature-sensitive and specialized material deliveries when required at pharmaceutical facility Administrative Excellence & Customer Service Update and maintain tenant contact databases and directory information across facilitiesPrepare daily delivery reports and maintain comprehensive filing systemsHandle mail forwarding requests, address changes, and mail holds for tenantsProcess special requests and coordinate white-glove service for executive-level deliveriesProvide exceptional, professional assistance to building tenants, visitors, and pharmaceutical staffAnswer questions regarding mail services, building policies, and delivery proceduresCommunicate effectively with property management, tenant representatives, and facility leadershipAssist with inventory management of mailing supplies and office materialsServe as primary point of contact for tenant mail-related inquiries and concerns Warehouse & Material Handling Safely operate mail carts, hand trucks, and delivery equipmentLoad and unload delivery trucks and manage receiving area operationsCoordinate storage of packages and materials in appropriate locationsOperate forklifts and material handling equipment as needed in pharmaceutical warehouse (certification required)Manage inventory of incoming materials and conduct cycle counts as requiredEnsure organized and efficient mailroom and storage areas Security & Compliance Follow building security protocols and access control procedures for all facilitiesVerify tenant and staff identity when required for package releaseReport any suspicious packages or security concerns to building management immediatelyMaintain confidentiality of tenant information and correspondenceFollow pharmaceutical facility safety protocols including PPE requirements when working in controlled areasHandle specialized materials according to facility-specific standard operating procedures (SOPs)Maintain GMP documentation and compliance standards when supporting pharmaceutical operationsParticipate in facility audits and training programs as required Leadership & Training (Senior Responsibilities) Train and mentor junior mailroom staff on customer service excellence and standard proceduresLead continuous improvement initiatives for mail operations efficiency and tenant satisfactionCoordinate mailroom coverage across multiple sites as neededAssist in developing and updating operational procedures and service standardsHandle escalated tenant concerns and complex delivery situations Required Qualifications: High school diploma or equivalent required4+ years of experience in mailroom operations, corporate mail services, logistics, or customer serviceExperience in Class A office building, corporate headquarters, or professional environment preferredExposure to pharmaceutical, biotechnology, or regulated industry environment a plusValid forklift operator certification (sit-down and stand-up) required or ability to obtainProven track record of exceptional customer service and professional communication Technical Skills Strong computer skills including Microsoft Office Suite (Outlook, Excel, Word)Experience with mail tracking software and courier service platformsProficiency in warehouse management systems (WMS) or inventory tracking software preferredAbility to learn and use building management and tenant communication systemsBasic knowledge of shipping regulations and postal servicesFamiliarity with DOT shipping regulations and Safety Data Sheets (SDS) a plus Physical Requirements Capability to stand and walk for extended periods throughout the workdayFrequent lifting, carrying, and moving of packages and mail using appropriate equipmentAbility to navigate multiple building floors via elevators and stairsComfortable working in various environments including mailrooms, loading docks, and office spacesAbility to operate forklifts and material handling equipment safely when required Professional Competencies Exceptional organizational and time management skillsOutstanding customer service orientation and professional demeanorStrong attention to detail and accuracy in all tasksExcellent verbal and written communication skillsAbility to work independently with minimal supervision and sound judgmentProblem-solving skills and ability to handle complex logistics and competing prioritiesProfessional appearance suitable for Class A office building environmentFlexibility and adaptability across multiple work environments and tenant needsDiscretion and trustworthiness when handling confidential materials Compliance & Safety Requirements Must pass comprehensive background check and drug screeningWillingness to complete facility-specific training including GMP procedures when supporting pharmaceutical operationsAbility to maintain detailed documentation and follow standard operating proceduresUnderstanding of confidentiality requirements for corporate and pharmaceutical environmentsParticipation in ongoing safety and compliance training programsPass facility-specific safety training and competency assessments Work Environment Primary Location: Class A office building environment with professional settingSecondary Support: Pharmaceutical R&D facility requiring adherence to controlled environment protocolsClimate-controlled office spaces with occasional work in loading dock and warehouse areasProfessional interaction with building tenants, visitors, property management, and executive staffCollaborative team environment with focus on service excellence Location: Onsite - Whippany, NJ Work Shift: Monday to Friday - 7:30am to 4:00pm At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.