Mailroom Clerk

About the role

This position provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operates high volume mail processing equipment, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, applies necessary postage, maintains records for management reports and inventories of supplies needed, distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required, calculates charges for jobs performed and maintains some billing logs, responds to and coordinates all service calls required by customer, performs filing duties in conjunction with specific customer requests, delivers completed jobs to pre-determined customer locations within and outside of the site, maintains daily meter and service logs, and may travel between customer's buildings.

Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Operate high volume scanners.
• Operate image handling software.
• Operate MS Office and Email systems.
• Ensures convenience copiers and Printers are working properly, stocked with paper and replaces toner as needed checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and/or receiving of materials.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Performs other duties as assigned.

Typically Required Qualifications

• Requires high school diploma, GED, or equivalent work experience.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Knowledge, Skills and Abilities

• Technical aptitude with printers, copy and postage machines and other office equipment.
• Good customer service skills.
• Good organization skills.

Working Conditions, Mental and Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

JOB INFO

• Job Identification : 8237
• Job Category : Service Delivery
• Posting Date : 2026-08-24T15:22:36+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Cleveland, OH, United States
• Salary Range : $16.60 - $18.20
• Driving requirements : Non-driver
• Sign-on Bonus : No