Senior Mail Operations Manager
State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values: providing fairly priced workers’ compensation insurance, making workplaces safe, and restoring injured workers. We embrace and celebrate our diverse workforce and foster inclusion to create a dynamic environment for all employees.
About the Role
State Compensation Insurance Fund’s Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund’s enterprise goals.
- Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
- Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
- Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
- Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
- Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
- Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail.
This is a hybrid position requiring in-office presence three (3) days a week.
Responsibilities
- Model State Fund’s Leadership Competencies.
- Establish and maintain effective working relationships and uphold principles of integrity in the workplace.
- Provide excellent customer service, including in high-pressure situations.
- Maintain a safe working environment and defend State Fund against fraudulent activities.
- Maintain regular and predictable attendance and/or communication availability during working hours.
- Take ownership of each customer contact to address needs and support State Fund objectives.
- Communicate professionally and effectively, verbally and in writing.
- Review, analyze, and prioritize incoming work.
- Work both independently and as part of a team.
- Demonstrate excellent organizational and time management skills to meet strict deadlines.
Qualifications
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Skills
- Leadership and team development
- Operational continuity and emergency response
- Coaching and mentoring
- Project participation and alignment with governance standards
- Recruitment, hiring, training, and performance management
- Safety, quality, and compliance management
- Customer service in high-pressure situations
- Professional verbal and written communication
- Organizational and time management
Pay
$7,872.00 - $9,781.00 per month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Schedule
Permanent, full-time. Hybrid work schedule with three (3) days per week in-office presence required.
Benefits
- Commitment to a diverse and inclusive workforce
- Recognition and rewards for high performance
- Support for a healthy work/life balance