Senior MAC Project Manager

What You’ll Do

• Lead MAC Project Delivery: Own and manage moves, relocations, workplace changes, and associated power and data requirements across projects ranging up to and beyond $100,000.
• Coordinate multiple projects and workstreams while maintaining detailed schedules, milestones and delivery plans.
• Lead stakeholder meetings for large-scale moves and communicate project status, risks, decisions and next steps.
• Produce Microsoft Project schedules and comprehensive move documentation, including floor plans, move packs and contact lists.
• Coordinate access permits, enabling works, contractor RAMS and e-permits.
• Oversee and approve out-of-hours contractor activity when required.
• Support the broader MAC team to ensure consistent, high-quality service delivery.
• Build Trusted Client Partnerships: Serve as a primary liaison among client stakeholders, ISS teams, space planners, finance partners and subcontractors.
• Maintain regular communication with client representatives and respond quickly to short-term operational needs.
• Collect vendor proposals, communicate costs and obtain client approval before work begins.
• Provide timely updates and management information throughout the project lifecycle.
• Create an outstanding colleague experience by ensuring moves are organized, clearly communicated and delivered with minimal disruption.
• Manage Vendors, Costs and Quality: Lead subcontractors to ensure work is completed safely, on time, within budget and to the highest quality standards.
• Partner with the finance team to secure purchase orders for all approved vendor work.
• Review vendor invoices for accuracy, including labor hours, materials and billing.
• Maintain financial and project trackers documenting approved costs, authorization dates, vendor quotations, final expenses and applicable ISS markups.
• Identify opportunities to improve resource utilization, control costs and strengthen service delivery.
• Maintain Occupancy Data and Reporting: Update post-move occupancy information in WebCore accurately and promptly.
• Work closely with the portfolio optimization team to ensure occupancy information remains current and supports the overall portfolio strategy.
• Track all MAC activity and prepare accurate weekly and monthly reports.
• Maintain performance against established MAC KPIs and client reporting requirements.
• Meet regularly with senior ISS leaders and regional delivery teams to share updates, best practices and continuous-improvement opportunities.
• Champion Safety and Compliance: Ensure every move and project is completed in accordance with applicable health, safety, environmental and regulatory requirements.
• Review and approve contractor risk assessments, method statements and access documentation.
• Conduct toolbox talks, safety stand-downs and weekly site inspections as appropriate.
• Escalate safety concerns promptly and ensure all required documentation is completed and filed at project closeout.
• Confirm that existing and proposed drawings receive client approval before work begins.
• Develop People and Improve Processes: Mentor and support new team members as they build their knowledge of MAC operations and ISS standards.
• Continually evaluate current processes and recommend practical, innovative improvements.
• Promote collaboration, accountability and service excellence across every project and workstream.

What You Bring

• Extensive experience managing Moves, Adds & Changes, workplace relocations or related facilities projects.
• Strong understanding of interior fit-out, space planning, power and data coordination, and occupancy management.
• Experience overseeing subcontractors, project budgets, schedules and multiple concurrent workstreams.
• Advanced proficiency with Microsoft Office, particularly Excel, Word, PowerPoint and Microsoft Project.
• Essential working knowledge of the WebCore Occupancy Management System.
• Strong commercial awareness, including cost control, vendor quotations, purchase orders and invoice validation.
• Excellent written, verbal and presentation skills.
• Demonstrated ability to build trusted relationships with diverse stakeholders.
• Confidence making timely decisions throughout the project lifecycle.
• Ability to remain organized, resilient and solutions-focused during periods of sustained pressure.
• A consistent commitment to quality, safety and operational excellence.

What Success Looks Like

• Moves and workplace changes are delivered safely, on schedule and within approved budgets.
• Stakeholders receive clear, timely and accurate communication.
• WebCore occupancy data and project trackers remain complete and current.
• Vendors consistently meet ISS standards for quality, cost, compliance and performance.
• MAC KPIs and reporting requirements are achieved.
• Colleagues experience smooth, well-coordinated workplace transitions.
• Processes continue to evolve through collaboration, innovation and continuous improvement.

Work Environment

• This position requires extended periods of computer-based work.
• The role may require work outside standard business hours to oversee project activity.
• Candidates must be comfortable working under pressure and meeting time-sensitive deadlines.
• Ability to lift up to 10 pounds is required.

Benefits

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

Pay

The annual salary range for this position is $138000 per year - $172000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.