Senior Living Advisor - Remote

About Us

Brookdale is recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity. We offer a home-like environment with gracious hospitality and neighborliness for our residents and families. Our communities provide entertaining events, gatherings, and clinical care, ensuring connections and comfort for residents and visiting family members. As a nationwide company with 589 communities as of November 30, 2025, we provide extensive corporate support, including a robust training program, and opportunities for career growth as a sales professional.

Responsibilities

• Build connections with families to help them care for aging loved ones by matching them with one or more of nearly 700 Brookdale communities nationwide.
• Recommend families take the next step to visit Brookdale communities, demonstrating how we enrich lives with compassion, respect, excellence, and integrity.
• Assist families looking for senior housing or home-based assistance by identifying the best-fit Brookdale communities or other resources.
• Persuade prospects to visit Brookdale communities to explore options that improve their quality of life and schedule appointments for visits.
• Update databases with customer/prospective customer status and changes, ensuring data quality meets compliance requirements.
• Nurture leads not yet ready for community follow-up by providing relevant information and scheduling follow-up conversations to advance the lead.
• Support Brookdale communities through outbound calls and emails to update prospect information and schedule follow-up activities, emphasizing setting community visits.
• Work closely with community sales and operations associates as an extension of their sales team.
• Actively participate in interactive training, coaching processes, and department-wide culture-building activities.

Qualifications

• A high school diploma or equivalent is required; a Bachelor’s Degree (B.A or B.S) from a four-year college or university is preferred.
• Two years of experience in sales, pre-sales, inside sales, or appointment setting is preferred; related experience in healthcare or call centers is also preferred.
• Understanding of the aging process and needs of older adults across all product lines.
• Ability to operate personal computers and related software.
• Strong time-management, organizational, and project-management skills in a dynamic environment.
• Ability to present Brookdale as an organization that maximizes seniors' quality of life through high-quality care and services.
• Ability to build trust, act honestly, and assess customers’ expectations, needs, and circumstances.
• Excellent listening, verbal, and written communication skills.
• Self-starter who can work without close supervision.

Skills

• Working knowledge of a skill or discipline requiring basic analytic ability.
• Overall understanding of the work environment and processes.
• Working knowledge of the organization.
• Effective management of time, tasks, and projects.

Benefits

• Part- and Full-Time Benefits Eligibility:
  • Medical, dental, and vision insurance
  • 401(k)
  • Associate assistance program
  • Employee discounts
  • Referral program
  • Early access to earned wages for hourly associates (outside of CA)
  • Optional voluntary benefits, including ID theft protection and pet insurance
• Full-Time Only Benefits Eligibility:
  • Paid Time Off
  • Paid holidays
  • Company-provided life insurance
  • Adoption benefit
  • Short- and long-term disability
  • Flexible Spending Accounts
  • Health Savings Account
  • Optional life and dependent life insurance
  • Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plan
  • Tuition reimbursement

Temporary associates are not benefits-eligible but may participate in the company’s 401(k) program. Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725 (less applicable taxes and withholding), for qualified associates who have been with the company for at least a year.

Pay

Base pay is determined by the applicant’s skills and experience. The role is also eligible for team-based bonus opportunities.

Physical Demands and Working Conditions

• Standing, walking, and sitting
• Use of hands and fingers to handle or feel
• Reaching with hands and arms
• Stooping, kneeling, crouching, or crawling
• Talking or hearing
• Ability to lift up to 25 pounds
• Vision
• Interaction with co-workers, residents, or vendors
• Weekend, evening, or night work may be required to ensure shift coverage