Care Advisor - Remote

Job Summary

CareLinx is seeking a Care Advisor to support its Payer Operations line of business. The Care Advisor assists families with non-medical in-home caregivers, guiding them through the search, interview, and hire process. They also provide ongoing support to ensure satisfaction and assist with caregiver retention.

Essential Job Functions

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Specific Skills/Attributes

• Effective time management skills and high attention to detail.
• Excellent verbal and written communication skills.
• Superior organization and multitasking capabilities.
• Goal-driven, problem solver.
• Ability to work in a distraction free remote work environment.
• Professional, confident, outgoing demeanor.
• Experience working with Microsoft Office Suite.
• Ability to maintain strict confidentiality, and exercise good judgment.

Qualifications

• A high school diploma or equivalent, required.
• Some college-level coursework, preferred.
• At least one year of experience in a productivity based customer service role, or call center environment, or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.