Senior Living Advisor - Remote

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.

About Us

Brookdale is a nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. We provide:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leadership in clinical care.
• Extensive corporate support including a robust training program.

Responsibilities

• Builds a connection with families and helps them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nationwide, recommending they take the next step to visit and see how we enrich lives with compassion, respect, excellence, and integrity.
• Assists families looking for help with senior housing or other home-based assistance.
• Identifies the Brookdale communities or other resources that best fit a family’s needs.
• Persuades people to take action by visiting Brookdale communities, educates them on available options to improve their quality of life, and schedules appointments for families to visit one or more communities.
• Updates databases with customer/prospective customer status and changes, ensuring data quality meets all compliance requirements.
• Nurtures leads not yet ready to be forwarded to a community by supplying relevant information and scheduling follow-up conversations to advance the lead toward choosing a community to visit.
• Supports Brookdale communities through outbound calls and emails to update prospect information in the database, schedule follow-up activities for community sales associates, and emphasize setting appointments for prospects to visit the community.
• Works closely with community sales and operations associates as an extension of their sales team.
• Actively participates in interactive training, coaching processes, and department-wide culture-building activities with supervisors and team members.

Requirements

• A high school diploma or equivalent is required; a Bachelor’s Degree (B.A or B.S) from a four-year college or university is preferred.
• Two years of experience in sales, pre-sales, inside sales, or appointment setting is preferred.
• Related experience in healthcare or call centers is also preferred.
• Understanding of the aging process and needs of older adults across all product lines.
• Ability to operate personal computers and related software.
• Effective time, task, and project management in a dynamic environment.
• Ability to present Brookdale as an organization ready to meet seniors' needs and maximize their quality of life.
• Ability to build trust and act honestly in relationships with others.
• Ability to assess and understand customers’ expectations, needs, and circumstances.
• Strong listening, verbal, and written communication skills.
• Self-starter who excels in organizational and time-management skills and can work without close supervision.

Skills

• Working knowledge of a skill or discipline requiring basic analytic ability.
• Overall understanding of the work environment and processes.
• Working knowledge of the organization.
• Applies existing guidelines and procedures to make varied decisions.
• Uses sound judgment and experience to solve moderately complex problems based on precedent, example, or reasonableness.

Benefits

Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

Part- and Full-Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full-Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company-provided life insurance
• Adoption benefit
• Disability (short- and long-term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
• Tuition reimbursement

To support associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725 (less applicable taxes and withholding), for qualified associates who have been with us for at least a year.

Pay

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team-based bonus opportunities.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents, or vendors
• Weekend, evening, or night work if needed to ensure shift coverage

Veterans, transitioning active-duty military personnel, and military spouses are encouraged to apply. Temporary associates are not benefits-eligible but may participate in the company’s 401(k) program.