Senior Litigation Analyst

Summary of Responsibilities

• Complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and Hartford guidelines.
• Perform quality legal bill review with processing of invoice fairly with the accurate amount of payable.
• Partner with Regional Managers to ensure the appropriate pre-screen Bottom-line billing filters are incorporated into Hartford’s billing process.
• Provide and communicate adjustment rationale with appropriate and sufficient detail.
• Coordinate with the Legal Practices Operations team to ensure accurate vendor invoices are processed in accordance with existing vendor service agreements.
• Timely review of invoices with 100% of all legal bills processed in less than 45 days with related reporting developed to demonstrate success.
• Manage bill review and pending invoices for the assigned region and/or line of business through utilization of team resources as well as provide assistance to other Specialists to achieve group goal of timely processing of invoices.
• Bill review will be assessed on the basis of total dollars per month as well as by count of invoices and line items with specific goals to be determined.
• Facilitate gathering and exchange of information with Claims regarding observed and identified billing issues.
• Identify opportunities warranting further investigation through discussion with Claims and law firms, properly escalating observations internally as well as to the Regional Manager to whom the region applies.
• Drive continued development of appropriate Bottom-line Legal eXchange upgrades for demonstrated improvement of the system as feature/functions for end users.
• Support Claim reorganization and regional alignment with Claim Centers and territories in furtherance of and execution on the Claims legal cost containment goals, objectives, and business plan.
• Integrate with claim centers in your region with primary focus on educating new litigation handlers who are unfamiliar with legal bill auditing.
• Report quarterly on participation in roundtables, one on ones, office events, office training as well as other activities and events occurring within your region.
• Provide training and guidance to Claims leadership on bill review and litigation expense management as well as geographical understanding and assessment of bill review and legal, litigation environment for your region.
• Obtain competitive intelligence for the unit based on experiences in the field at your location as well as for centers in your region.
• Participate in quality reviews with the Regional Managers of Counsel and the Claims field office.
• Support panel firm consolidation efforts by providing billing trend feedback and data analytics to the Regional Managers.
• Provide assistance across regions in support of team members and group goals as well as in support of Regional Managers related to law firm and litigation management.
• Participate in annual recertification of panel counsel by providing firm-level billing trend analysis, compliance information, and a firm’s cooperation/communication on billing issues.
• Maintain accuracy of the panel counsel map as well as other databases and displays.
• Coordinate with Regional Manager to continuously assess and edit Hartford’s billing guidelines to ensure the highest quality legal services are obtained.
• Develop standard reporting related to onsite reviews other than quality audits to provide feedback loop to business partners.
• Contribute to update of legal quality audit manual to reflect ongoing development of audit process.

Qualifications

• Juris Doctorate from American Bar Association accredited law school is required.
• 5+ years of practical experience is required.
• Possession of active license to practice law in good standing in at least one state.
• Practical experience necessary in the areas of Auto, General Liability, Workers Compensation, Property Damage/ Construction Defect and Professional Liability.
• Strong foundation in litigation management and billing.
• Candidates should possess superior technical skills to successfully navigate and leverage the various systems employed by the team. Primary systems include Bottomline Technologies, as well as Hartford’s internal systems.
• Analysts will possess a minimum of 3 years legal experience in a particular discipline (i.e. Auto, General Liability, Property Damage/ Construction Defect and Professional Liability).
• Effective communication skills are needed to help facilitate discussion with firms regarding billing issues where necessary, delivery of training to claims personnel around bill review, and preparation and presentation of billing practices amongst team members.
• Proficiencies in Microsoft Office and Excel.