Senior Litigation Analyst

Summary Of Responsibilities

• Complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and Hartford guidelines.
• Perform quality legal bill review with processing of invoice fairly with the accurate amount of payable.
• Partner with Regional Managers to ensure the appropriate pre-screen Bottom-line billing filters are incorporated into Hartford’s billing process.
• Provide and communicate adjustment rationale with appropriate and sufficient detail.
• Cook up and exchange of information with Claims regarding observed and identified billing issues.
• Identify opportunities warranting further investigation through discussion with Claims and law firms, properly escalating observations internally as well as to the Regional Manager to whom the region applies.
• Drive continued development of appropriate Bottom-line Legal eXchange upgrades for demonstrated improvement of the system as feature/functions for end users.
• Analysts will be expected to leverage their personal billing and practice experience to contact firms where necessary to challenge billing entries and firm billing issues on a line item level.
• You will also be expected to manage the prompt, efficient handling of appeals.
• Litigation Expense Containment Training – Create and administer litigation cost containment training to Claims.
• Support Claim reorganization and regional alignment with Claim Centers and territories in furtherance of and execution on the Claims legal cost containment goals, objectives, and business plan.
• Integrate with claim centers in your region with primary focus on educating new litigation handlers who are unfamiliar with legal bill auditing.
• Report quarterly on participation in roundtables, one on ones, office events, office training as well as other activities and events occurring within your region.
• Provide training and guidance to Claims leadership on bill review and litigation expense management as well as geographical understanding and assessment of bill review and legal, litigation environment for your region.
• Obtain competitive intelligence for the unit based on experiences in the field at your location as well as for centers in your region.
• Quality Business Reviews – participate in quality reviews with the Regional Managers of Counsel and the Claims field office.
• Customer Service Provide consistently high levels of customer assistance, guidance and service.
• Written and oral communication shall be professional and consistent.
• Phone calls and email should be responded to within a business day.
• Enhance knowledge of Claim Legal function and cross train within unit to provide additional point of contact and resource to resolve external and internal customer needs.
• Timely escalate information and/or customer concerns to properly designate individuals and assist in problem resolution.
• Provide customer assistance, guidance and service in claim utilization of e-Billing platform through claim training and person to person assistance.
• Cross train on Claim systems such as Accounts Portal and iManage to provide assistance and support to customers in matter creation and seeing matters added for electronic billing system.

  Qualifications

  • Juris Doctorate from American Bar Association accredited law school is required.
  • 5+ years of practical experience is required.
  • Possession of active license to practice law in good standing in at least one state.
  • Practical experience necessary in the areas of Auto, General Liability, Workers Compensation, Property Damage/ Construction Defect and Professional Liability.
  • Strong foundation in litigation management and billing.
  • Positions will be assigned by line of business expertise in order to allow for optimal efficiency and volume.
  • This foundation will provide the auditor with the background to understand and identify billing deficiencies at an increased rate over current levels.
  • Candidates should possess superior technical skills to successfully navigate and leverage the various systems employed by the team.
  • Primary systems include Bottomline Technologies, as well as Hartford’s internal systems.
  • Analysts will possess a minimum of 3 years legal experience in a particular discipline (i.e. Auto, General Liability, Property Damage/ Construction Defect and Professional Liability).
  • Effective communication skills are needed to help facilitate discussion with firms regarding billing issues where necessary, delivery of training to claims personnel around bill review, and preparation and presentation of billing practices amongst team members.
  • Proficiencies in Microsoft Office and Excel.