Senior Litigation Adjuster

About the role

Investigate and resolve litigated claims in an efficient and accurate manner, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders.

Responsibilities

• Provide prompt claims investigation, evaluation, and settlement or denial of litigated claims.
• Verify coverages through investigation and reviewing policy terms, conditions, and language; may work with coverage counsel in filing declaratory/summary judgments.
• Evaluate liability by taking recorded statements from involved parties and witnesses and reviewing police reports, accident scene photos, and other pertinent evidence.
• Negotiate claims settlements with claimants and their legal representation within assigned authority limits.
• Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions throughout the life cycle of the claim.
• Work with and mentor other associates to share knowledge, expertise, insights, and perspectives to assist others in achieving their goals and enhancing their skills.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of related work experience.
• Extensive claims knowledge with the ability to understand and manage litigated claims.
• Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.
• Ability to make appropriate claims decisions, prioritize, and manage workload.
• Advanced writing, communication, and presentation skills.
• Advanced conflict resolution and negotiation skills.
• Technology aptitude.

Benefits

• Hybrid Flexibility: optional work from home on Mondays and Fridays; office Tuesday through Thursday; technology and tools provided for both office and home workspace.
• Dining on Us: location‑based stipend for on‑site cafeteria or meal allowance.
• Continuous Learning: access to Sentry University and tuition reimbursement program.
• Comprehensive Benefits: group medical, dental, and vision insurance; parental leave; pet insurance; caregiver leave; wellness resources; options for HSA, FSA, and Dependent Care FSA.
• Work‑Life Balance: generous Paid Time Off allowance; paid Volunteer Time Off to support community.
• Investing in Your Future: 100% company match on the first 8% contributed to 401(k) each pay period, with immediate vesting.
• Giving Back: through the Sentry Foundation, support for United Way and community impact.
• Culture and Recognition: recognized on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads; Newsweek’s America’s Greatest Workplaces for Women and Diversity.
• Legacy and Stability: founded in 1904; A+ rating from A.M. Best for over 30 years; one of the largest and most financially stable mutual insurance companies in the U.S.
• Career Development: access to diverse career paths with focus on ongoing development and professional growth.

Schedule

Hybrid work model: optional remote work Mondays and Fridays, in‑office Tuesday through Thursday. Position staffed out of major hub offices in Davenport IA, Goldsboro NC, El Paso TX, Nashville TN, or Stevens Point WI; not available for full‑time remote work.