Senior Line Service Representative - General Aviation

About the role

The Clark County Department of Aviation is seeking qualified candidates for the Senior Line Service Representative - General Aviation position at the County's General Aviation airports, Henderson Executive Airport and/or North Las Vegas Airport. This is a working lead role where the Senior Line Service Representative provides direct service while overseeing a team of line service staff.

Responsibilities

• Assists Line Service Supervisor with planning, assigning, overseeing, reviewing, and evaluating the work of line service staff on an assigned shift; may provide input into employee evaluations; may complete employee coaching, counseling, and administer discipline as required.
• Assists in developing and implementing goals, policies, procedures, and work recommendations and standards for the unit; provides input into the unit's budget along with equipment recommendations.
• Coordinates with vendors to schedule services.
• Inventories, orders, and maintains applicable stock of fuel, oxygen, lubricants, and other servicing materials and supplies; assists in specifying and developing contracts for such items.
• Coordinates line service response to aircraft emergency situations and may operate fire support vehicle as applicable; notifies proper authorities and acts as liaison between the FAA and other affected agencies and individuals as needed.
• Maintains liaison with based aircraft; resolves customer complaints and disputes as required.
• Coordinates tie down and parking locations for special events; works with event organizers for various aircraft displays.
• Explains and enforces all airport and County policies and procedures to visiting customers.
• Prepares a variety of written records, correspondence, reports, and procedures.
• Monitors developments and conducts studies related to the work of the unit; recommends improved policies and procedures and implements after adoption.
• Ensures the safety of the fueling and servicing equipment at the field; makes regular safety inspections and reports the need for maintenance or repair.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Uses standard office equipment in the course of the work.
• Drives a variety of motor vehicles to reach aircraft and perform related duties.
• Performs all fueling, service, tie down, and customer service activities of a line service representative worker on a daily rotation basis.
• Performs any and all other duties as directed by Supervisors or Managers.

Requirements

• Equivalent to graduation from high school.
• Three (3) years of full-time aircraft ground servicing and fueling experience.
• Must remain current in an FAA approved Line Service training program and complete all CCDOA training as required.
• Must possess a valid Nevada Class C driver's license at time of hire.
• Employment is contingent upon the results of a physical examination and a pre-employment drug examination.
• Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
• Candidates must be legally authorized to work in the United States.
• Employment is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration.
• Prospective hires must present two original government-issued IDs upon acceptance of job offer.

Qualifications

Some college-level education in business or a field related to the work and prior lead or supervisory experience is desirable.

Working Conditions

• Work with exposure to high noise and potentially hazardous fuels, lubricants, and other materials.
• Mobility to work in a typical shop, field, and office setting, including operating typical fueling and servicing equipment; use standard office equipment, and drive a motor vehicle and fire support vehicle.
• Stamina to stand, walk, climb, and drive a motor vehicle.
• Strength to lift and maneuver materials and equipment weighing up to 50 pounds with proper equipment.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person or over the telephone.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Benefits

• Alternative Work Schedules
• 100% Employer Paid Defined Benefit Retirement
• No Social Security Deduction
• No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
  • Medical - Employer pays 90% of premium
  • Pharmacy Benefits (30, 90-day retail or mail order fills)
  • 24/7 Telephone Advice Nurse - no employee cost
  • Teledoc, Doctoroo, and Dispatch Health
  • Retiree insurance – eligible after 5 years of service
• Dental
• Vision
• Life Insurance – Employer Paid
• AD&D – Employer Paid
• Long Term Disability – Employer Paid
• Generous Leave Accruals that include:
  • 13 Paid Holidays plus a Floating Birthday Holiday, and an additional Floating Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
  • Other leave options: Catastrophic Leave, Parental Leave – Up to 90 days
• Tool Allowance for certain eligible positions
• Wide Variety of Voluntary Benefits that include:
  • Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance
  • Trustmark – Permanent Life Insurance benefits and long-term care
  • Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
  • Morgan Stanley – Deferred Compensation Plan
• Employee Assistance Program
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program

This recruitment may be used to fill positions at Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052 and/or North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032.