Senior Liability Claims Adjuster

Primary Duties And Responsibilities

• Maintains diary system to ensure claim files are up to date, and that required follow-up is taking place
• Investigates and evaluates claims to determine liability and compensability
• Communicates with vendors, producers, policy holders, clients and insurance companies to communicate claim status
• Negotiates settlements with claimants and insureds
• Reports to authorities as applicable, providing updates on litigated claims, serious injuries, and claims over the adjuster’s authorization limits
• Sets and manages reserve accounts, and ensures that adequate levels are maintained
• Analyzes and reviews invoices for payment
• Provides producer inquiry assistance
• Provides set-up of rental vehicles for clients as needed
• Creates and maintains reports and worksheets as needed
• Provides training and mentoring to less experienced adjusters
• Travels as necessary to attend appeal hearings, trials, and perform on-site investigations
• May act as backup for Supervisor on an as needed basis
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)

Qualifications

• High School Diploma or equivalent combination of education and experience
• Seven (7) or more years experience in liability claims processing
• Excellent verbal and written communication skills, including telephone and listening skills
• Excellent customer service skills
• Excellent interpersonal and leadership skills
• Strong analytical skills and problem solving skills
• Strong organizational and time management skills
• Discretion and independent judgment required
• Proficient in Microsoft Office Suite - Excel, Word, Outlook