Senior Claims Adjuster

About the role

We are looking for a highly capable Senior General Property Damages Claims Adjuster to join our team and work from our New York City office. This individual will report to the Director of General Property Damages Claims Manager who works in the New York office. This role adjudicates moderately complex commercial general liability property damage claims and provides superb results for our clients. This is a 100% in-office position.

Responsibilities

• Adjudicate moderately complex commercial general liability property damage claims, potentially with significant impact on departmental results.
• Solve difficult problems that requires an understanding of a broader set of issues.
• Report to senior management and underwriters on claims trends and developments.
• Analyze claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Manage claims in litigation.
• Create and review reserves in line with market and Argo's reserving policy.
• Identify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
• Prepare reports for file documentation.
• Apply creative solutions which result in the best financial outcome.
• Negotiate in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.
• Process mail and prioritize workload.
• Complete telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Have an appreciation and passion for strong claim management.

Qualifications / Experience

• An advanced knowledge of commercial general liability bodily injury claims typically acquired through: A minimum of five years’ experience adjudicating commercial general liability property damage claims.
• Bachelor’s degree from an accredited university required.
• Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury beyond the minimum experience required above may be substituted in lieu of a degree.
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 Days.
• A NY State license is needed. In addition, the quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX as most states will offer reciprocal licenses from one of these three states.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Must have excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Ability to take proactive and pragmatic approach to negotiation.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• A strong focus on execution in getting things done right.
• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first. Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.

About Working In Claims

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.

Pay

New York City Pay Range: $121,482 - $144,636

Benefits & Compensation

• A competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.