Senior Legal Operations Manager

About the role

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Responsibilities

• Lead the evaluation, implementation, maintenance, and BAU of AI and enterprise legal tech solutions (e.g., CLM, e-billing, Company Front Door, Legal Chatbot).
• Manage year-long legal technology roadmap planning and lead prioritization based on business value drivers.
• Build business requirements documents (BRDs) and Standard Operating Procedures (SOPs) in partnership with your IT counterparts, Legal business owners, and cross functional stakeholders. Including the creation and maintenance of process maps and architecture.
• Coordinate directly with IT, InfoSec, Procurement, and Finance to ensure all legal tech solutions align with enterprise architecture and security requirements.
• Deliver comprehensive change management programs, communication plans, and training materials to drive overall enablement and tool adoption. Build content banks and FAQ’s in place of institutional memory to ensure scalable processes across the global legal team.
• Suggest and create operational KPIs with Legal Leadership and build in-system, Tableau, and GCP fueled dashboards to provide real-time visibility into contracts, legal spend, and general strategic insights.
• Manage general Legal Operations activities. This includes supporting the legal department’s budgeting activities, intake, renewal, and management of all legal tech and educational subscriptions.

Requirements

• 7+ years of experience in global Legal Operations within a large, fast-paced technology enterprise leading AI implementation, CLM redesign, Self-Service Company Front Door design, chat bot optimization, and Privacy systems.
• Project Management: Proven track record in technical PM roles, leading complex, cross-functional programs from strategy through execution using Agile methodologies. Leveraging certifications (e.g., PMP