Senior Leave Management Coordinator
Position Responsibilities
Oversee the full lifecycle of employee leave cases from intake through return-to-work, ensuring timely and compliant execution.
Lead administration of FMLA, ADA, PLOA, MLOA, and related leave/disability programs.
Manage all ADA accommodation intakes: gather documentation, initiate ADA files, collect initial information, and hand off to the ADA Specialist.
Track and manage ADA-related cases in HRIS system, appropriate spreadsheets, and employee files.
Cook up coordination and management of return-to-work (RTW) cases with permanent restrictions.
Handle leave as accommodation for employees’ ineligible for FMLA.
Identify trends and recommend process improvements, automation, and efficiencies.
Utilize HRIS/reporting tools to analyze leave volume, duration, and compliance risk.
Drive consistent documentation and communication standards.
Support a smooth and timely return-to-work process.
Mentor or provide guidance to coordinators or junior staff.
Review cases received from the risks department that have been denied or deemed permanent, and employees need accommodation.
Send benefit termination notices to employees and the Benefits Team as required.
Maintain accurate tracking systems (HRIS system, spreadsheets, employee files) for ADA, PWFA, WC and leave-related cases.
Ensure all tickets and email communications are updated within a 48-hour turnaround window.
Send reminders to ADA employees that need to recertify and employees that are pending documentation.
Send reminders to employees with short-term restrictions that need to be recertified.
Cook up coordination and initiation of religious accommodation intakes and initiate the review process.
Update HRIS systems for leave cases (ADA, PWFA, Religious) and send out communications.
Cook up coordination and initiation of Pregnant Workers Fairness Act (PWFA) accommodation intakes and initiates the review process.
Review any workplace accommodation with ADA Specialist to start interactive processes.
Cook up coordination and employee lactation room access, scheduling, and usage.
Respond to initial leave requests within five business days across all intake channels and conduct in-person leave intakes as scheduled.
Qualifications
Four (4) or more years of leave administration experience, preferably in a high-volume manufacturing environment.
Leave administration experience in a large company highly preferred.
Advanced communication and stakeholder management skills.
Deep understanding of FMLA, ADA.
Effective verbal and written communication skills.
Actively prioritizes customers and team members in decision making.
Proficient computer skills – MS Office – Excel, Outlook, Word and PowerPoint.
Experience with HRIS systems/platforms.
Ability to focus, high level of attention to detail and accuracy of information.
Demonstrate good judgement and problem-solving skills.
Effective organizational and time management including priority setting skills.
Work independently in a fast-paced environment with changing priorities.
Demonstrate ability to deal with confidential and sensitive information.
Strong mathematical, technical and analytical skills along with keen attention to detail ability to handle a heavy workload and ability to prioritize.
Ability and willingness to take on additional responsibilities.