Senior Learning Performance Consultant - Field Learning

About the role

The Senior Learning and Performance Consultant at Edward Jones is responsible for diagnosing business and learner needs and leading the creation and execution of high-performance learning journeys across the value stream. This role involves establishing trusted partnerships with business leaders, translating business outcomes and strategy into performance outcomes, moments that matter applications, and learning objectives. The role also entails leading complex learning and performance initiatives that drive talent development and adoption of new/improved behaviors.

Responsibilities

• Diagnose business and learner needs and lead the creation and execution of high-performance learning journeys across the value stream.
• Lead multiple complex learning and performance initiatives that deliver business outcomes in support of the firm strategy by accelerating talent development and adoption of new/improved behaviors.
• Establish trusted partnerships as a consultant to business leaders throughout the organization, employing diplomacy, objectivity, and learning sciences, while utilizing advanced knowledge and skill sets, to create targeted learning interventions.
• Informally lead matrixed, cross-functional teams on highly complex learning and performance initiatives, facilitating a learner-centered creative design process, conducting learner research, cocreating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale while continuously exercising high levels of individual discretion regarding matters of firm importance.
• Apply advanced skills and expertise to apply learner experience research, insights, adult learning principles, processes, technology, techniques, and measures to recommend, implement, and support the creation and continuous optimization of learning experiences to achieve enterprise business outcomes.
• Partner with insights and analysis teams across the firm to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to identify learning and performance opportunities, formulate and validate recommendations, monitor performance, evaluate impact, and predict future needs.
• Partner with internal stakeholders and established vendors to curate and incorporate appropriate resources into learning and performance initiatives.
• Partner with insights and analysis teams across the firm to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to identify learning and performance opportunities, formulate and validate recommendations, monitor performance, evaluate impact, and predict future needs.
• Develop business cases, including cost estimates (time and resource), to present need for investment or divestment in learning and performance initiatives.
• Stay current on research and practices in Learning & Development and other industries, experimenting with new applications and processes to optimize learning experiences, accelerate business outcomes, support the development of teammates, and build Enterprise Learning capabilities.

Requirements

• Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred.
• 7+ years of experience in corporate learning, performance consultation, or similar role, including: Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
• Proven experience successfully leading the strategic design of firmwide learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to Business or Human Resources objectives.
• Proficient understanding of the Financial Services Industry and Talent Management, with specialization in at least one discipline.

Qualifications

• Master's Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred.
• 7+ years of experience in corporate learning, performance consultation, or similar role, including: Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
• Proven experience successfully leading the strategic design of firmwide learning and performance initiatives from initial ideation through delivery, resulting in demonstrable impact to Business or Human Resources objectives.
• Proficient understanding of the Financial Services Industry and Talent Management, with specialization in at least one discipline.

Skills

• Advanced skills and expertise in Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
• Ability to translate business outcomes and strategy into performance outcomes, moments that matter applications, and learning objectives.
• Experience in establishing trusted partnerships with business leaders and facilitating a learner-centered creative design process.
• Knowledge of Financial Services Industry and Talent Management, with specialization in at least one discipline.

Benefits

• Medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability, basic life, and basic AD&D coverage.
• 401(k) retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Ten paid holidays and 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Bonuses and profit sharing.
• Employee Assistance Program.

Pay

Compensation provided for using, not obtaining, the rating.

Schedule

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.