Senior Learning Performance Consultant - Field Learning

About Us

Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re a privately-owned firm focused on our clients rather than shareholder returns. Our purpose is to partner for positive impact—improving the lives of our clients, colleagues, and communities. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

Team Overview

Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale. We ensure our 50,000 home-office associates and branch team members are reskilled and upskilled to deliver industry-leading Human-Centered Complete Wealth Management.

Responsibilities

• Diagnose business and learner needs and lead the creation and execution of high-performance learning journeys across the value stream.
• Lead multiple complex learning and performance initiatives that deliver business outcomes in support of firm strategy by accelerating talent development and adoption of new/improved behaviors.
• Establish trusted partnerships with business leaders, employing diplomacy, objectivity, and learning sciences to create targeted learning interventions by translating business outcomes into performance outcomes, moments that matter, and learning objectives.
• Informally lead matrixed, cross-functional teams on highly complex learning and performance initiatives, facilitating a learner-centered creative design process, conducting learner research, co-creating with end-users, and prototyping learning experiences to achieve performance outcomes.
• Apply advanced skills and expertise in learner experience research, adult learning principles, processes, technology, and techniques to recommend, implement, and optimize learning experiences for enterprise business outcomes.
• Partner with insights and analysis teams to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to identify opportunities, validate recommendations, monitor performance, and predict future needs.
• Collaborate with internal stakeholders and vendors to curate and incorporate appropriate resources into learning and performance initiatives.
• Mentor and coach learning and performance consultants and design teammates at various levels, using modeling, feedback, and coaching techniques to ensure quality outcomes and support talent development.
• Strategically sequence initiatives within a value enablement function and synthesize them into continuous learning journeys that build critical capabilities and optimize talent performance.
• Develop business cases, including cost estimates (time and resource), to present investment or divestment needs for learning and performance initiatives.
• Stay current on research and practices in Learning & Development and other industries, experimenting with new applications to optimize learning experiences and accelerate business outcomes.

Requirements

• Master’s Degree (or equivalent experience) in Education, Organizational Psychology, Human Capital Management, or related field; Doctorate preferred.
• 7+ years of experience in corporate learning, performance consultation, or similar role, including:
  • Expert knowledge of Learning Sciences, Instructional Design, Assessment, Capability Mapping, and Modern Learning Experience Tools and Methodologies.
  • Proven experience leading the strategic design of firmwide learning and performance initiatives from ideation through delivery, with demonstrable impact on Business or Human Resources objectives.
  • Proficient understanding of the Financial Services Industry and Talent Management, with specialization in at least one discipline.

Candidates within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Benefits

• Medical, prescription drug, dental, and vision coverage.
• Voluntary benefits (accident, hospital indemnity, critical illness).
• Short- and long-term disability, basic life, and basic AD&D coverage provided at no cost.
• 401k retirement plan and tax-advantaged accounts (health savings account, flexible spending account).
• Ten paid holidays, 15 days of vacation for new associates beginning January 1, sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program available to all associates.