Senior Lead Systems Operations Engineer
At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. This means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.
About This Role
Wells Fargo is seeking a Senior Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology. This role functions as a Business Site Reliability Engineer (SRE) with enterprise-level influence, driving strategic initiatives across infrastructure platforms. The Senior Lead will serve as a trusted advisor to senior leadership, shaping the reliability strategy, architecture, and operating model for infrastructure platforms supporting business-critical applications.
Responsibilities
- Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
- Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Translate advanced technology experience, in-depth knowledge of the organization’s tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
- Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
Requirements
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience managing production support
- 3+ years of experience in production support or operations engineering
- 5+ years of experience in Systems Engineering, Infrastructure Operations, or related domains
Qualifications
- Deep understanding of SRE principles and practices
- Experience with enterprise monitoring and observability platforms (e.g., Splunk, Prometheus, Grafana)
- Expertise in automation tools
- Strong technical expertise, communication, and stakeholder engagement skills
Job Expectations
This position is not eligible for Visa sponsorship. Relocation assistance is not available for this position. This position offers a hybrid work schedule.
Posting Location: 300 S Brevard St.- Charlotte, North Carolina 28202