Senior Lead Product Manager, Enterprise

About the role

Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.

What You’ll Do

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
• Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
• Represent the voice of large, global customers in strategic product discussions.
• B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
• Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
• Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
• Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

What You Bring

• 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
• Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems.
• Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products.
• Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
• Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
• Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
• Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
• Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
• Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
• Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Qualifications

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Skills

• AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

Salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.