Senior Lead, Digital Products

About the role

ZS’s Digital Products Team partners with clients across industries (Life Sciences, MedTech, Health Plans, Hospitality and more) to envision, create, and deliver impactful digital products and services. We take a full-stack approach to innovation, build and growth to create technology-powered, evidence-based products that users love and adopt and drive transformative value for our clients and ZS.

Our work spans a wide range of digital solution archetypes including digital health products (e.g., patient companion apps, shared decision-making tools, clinical decision support), Software-as-a-medical device (SaMD) (e.g., digital therapeutics, connected devices), custom digital applications (e.g., enterprise platforms, analytics and reporting tools), AI products (e.g., chatbots and agents) and CRM products (configurations and custom applications atop CRM platforms).

The Lead/Sr. Lead of Digital Products is a hands-on, functional leader within the ZS Digital Product’s team. In this role, you will work closely with clients and cross-functional teams to design, implement, and optimize digital products and solutions that drive business outcomes. You will focus on understanding client needs, shaping product strategies, and delivering digital products—from discovery through execution and go-to-market. This role also contributes to building the Product Management function within the practice by mentoring and growing people, improving Product Management methods and tools, providing client thought leadership, and supporting business development (proposals, RFPs).

Responsibilities

• Apply product management principles and best practices to ensure we build the “right thing” on behalf of our clients.
• Define and lead the product vision and strategy based on a deep understanding of client business goals and use cases.
• Facilitate discovery and innovation workshops to uncover requirements and opportunities.
• Gather and document business requirements, translating them into clear product specifications and user stories.
• Create and manage artifacts such as business processes, user flows, data flow diagrams, and presentations to support clear communication and alignment.
• Act as the primary advocate for the client and end-users, driving user-centric design and ensuring solutions deliver measurable value and outcomes.
• Instrument analytics and measure product impact across business, user, and operational KPIs, identifying areas for improvement and implementing enhancements.
• Stay updated on technology trends and industry best practices to identify opportunities for innovation and competitive advantage.
• Provide regular updates and training to stakeholders and users, supporting effective adoption and use of product/solutions.

Requirements

• Bachelor's Degree. Master's Degree highly desired or equivalent experience.
• 12+ years of experience in product management or similar functions.
• CRM experience is strongly preferred.
• High energy level, with strong facilitation, verbal, and written communication skills.
• Strong organization, project management, and prioritization skills.
• Experience leading workshop-style meetings for early discovery and requirements.
• Experience working in a client-facing, consulting environment.
• Experience working in/with Life Sciences preferred.
• Ability to travel as needed.
• Fluency in English.

Skills

• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.

Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Schedule

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.

Travel

Travel is a requirement at ZS for client-facing roles; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.