Senior Lead Digital Product Manager - Merchant Services
About the role
Wells Fargo is seeking a Senior Lead Digital Product Manager to serve as the Portfolio Management Lead within Merchant Services Product. This role partners closely with the Merchant Services Product Executive and leadership team to drive portfolio transparency, strategic planning, executive communications, governance, and organizational effectiveness. The Portfolio Management Lead serves as a force multiplier for product leadership by providing visibility into portfolio performance, strategic initiatives, investment priorities, risks, dependencies, and business outcomes. This role is responsible for establishing the reporting, governance, communications, and operating frameworks that drive informed decision-making and successful execution across the Merchant Services Product organization. Partnering closely with Product, Technology, Operations, Risk, Finance, and other enterprise stakeholders, the leader provides transparency into portfolio priorities, performance, risks, and strategic opportunities. Combining strategic planning, executive communications, portfolio governance, and operational leadership, this role enables organizational alignment, execution discipline, and scalable growth across the product organization.
Responsibilities
- Own the development, maintenance, and publication of the Product Portfolio Package.
- Consolidate portfolio performance, strategic initiatives, accomplishments, risks, dependencies, and investment priorities into executive-ready reporting.
- Establish and maintain portfolio governance processes and standards.
- Support quarterly and annual planning activities.
- Support portfolio prioritization discussions by providing data, analysis, and portfolio insights.
- Develop portfolio dashboards, scorecards, and reporting frameworks.
- Measure and communicate portfolio health, delivery performance, investment alignment, and business outcomes.
- Identify emerging risks, dependencies, delivery concerns, and areas requiring leadership attention.
- Provide analytical support for executive decision-making and strategic planning.
- Own the communication strategy for the Product organization.
- Develop leadership presentations, executive briefings, organizational announcements, and portfolio updates.
- Manage leadership operating cadences and/or other routines.
- Coordinate agenda planning, materials preparation, meeting facilitation support, and action tracking.
- Drive preparation for executive reviews, planning sessions, and business reviews.
- Ensure leadership commitments, decisions, and follow-up actions are appropriately documented and tracked.
- Drive process improvements that increase organizational efficiency and transparency.
- Partner with Product Planning & Enablement and Product Delivery to improve portfolio management practices and operating models.
- Identify opportunities to simplify reporting and communication processes.
- Maintain portfolio documentation, knowledge repositories, SharePoint sites, and communication artifacts.
- Establish standards for executive reporting, portfolio communication, and organizational documentation.
- Create clear and consistent messaging regarding product strategy, priorities, accomplishments, and organizational changes.
- Ensure alignment of communications across Product, Technology, Operations, Risk, and partner organizations.
Qualifications
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.