Senior Knowledge Management Consultant

Job Family: Management Consulting; Travel Required: None; Clearance Required: Ability to Obtain Public Trust

Responsibilities

• Develop and implement strategic guidance, governance frameworks, repeatable processes, and standard operating procedures (SOP) that enhance the client’s organizational effectiveness, improve operational maturity, and drive automation where appropriate.
• Support the planning, coordination, and execution of the client’s initiatives, leveraging project management best practices to improve delivery, reporting, stakeholder engagement, and operational outcomes.
• Lead the modernization, administration, and continuous enhancement of the client’s SharePoint environments and collaboration platforms.
• Collaborate with client leadership and branch stakeholders to gather requirements, implement improvements, and optimize user experience and information accessibility.
• Develop and execute knowledge management strategies that strengthen information sharing, institutional knowledge retention, and organizational effectiveness across the agency.
• Collaborate with team members to establish governance practices to ensure content accuracy, accessibility, and sustainability.
• Facilitate stakeholder requirements gathering, document business and technical needs, develop user stories and use cases, and translate requirements into actionable solutions that support mission objectives.
• Design, develop, and maintain centralized repositories for organizational documents, project artifacts, planning materials, leadership products, and operational resources to ensure efficient access and retrieval.
• Serve as a trusted advisor and liaison to client leadership, branch chiefs, and key stakeholders to identify priorities, understand evolving requirements, and coordinate cross-functional initiatives.
• Facilitate knowledge-sharing sessions, workshops, and collaboration forums that promote best practices, lessons learned, and alignment across JCDC divisions, branches, and workstreams.
• Establish and maintain standards, governance processes, and best practices for knowledge management and project management tools, including SharePoint, Jira/Maestro/Confluence, ServiceNow, and other collaboration platforms.
• Conduct research on policies, best practices, technical standards, and emerging technologies to identify opportunities for innovation, process improvement, and mission support.
• Maintain organizational taxonomies, glossaries, contact directories, metadata structures, and documentation standards to ensure consistency, accuracy, and discoverability of information assets.
• Develop user guides, training materials, and adoption strategies to increase stakeholder engagement and maximize the effectiveness of knowledge management tools and processes.
• Develop and maintain high-quality briefing materials, leadership reporting products, onboarding resources, executive presentations, strategic communications, and stakeholder engagement materials.
• Evaluate existing processes and identify opportunities to streamline operations through workflow development, automation solutions, and process optimization initiatives that improve efficiency and reduce administrative burden.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree.
• FIVE (5) or more years' experience in consulting, program management, knowledge management, stakeholder engagement, or a related advisory role.

Preferred Qualifications

• Master's degree
• Strong written and verbal communication skills, including the ability to craft clear messaging for audiences.
• Highly organized with strong attention to detail, time management, and ability to manage multiple competing priorities.
• Strong capabilities in SharePoint, J