Knowledge Management Senior Specialist

About the role

The Senior Specialist, Knowledge Management will serve as a liaison between attorneys, business professionals and the Practice Solutions & Research team to develop and implement best practices, procedures, tools and techniques to aid in the delivery of legal services to clients. The role will also identify effective use of Generative AI, client facing solutions, and knowledge and information systems and provide analysis and recommendations of technology solutions to help achieve these goals.

Responsibilities

• Identify and implement technology solutions to aid in legal service delivery to clients
• Collaborate with attorneys and firm leadership to develop standardized processes for legal matter management through the use of technology
• Support and manage the firm’s GenAI solutions including CoCounsel, Harvey, DraftWise, ThoughtRiver, Kira, FoleyChat and CoPilot
• Lead and support projects related to efficient use of existing technologies such as DocuSign, HighQ, Microsoft applications and other tools
• Research and recommend new or existing tools and resources to improve workflow productivity and efficiency
• Identify, document, and implement best practices for optimizing client-facing and internal technology solutions
• Respond to user service requests and other inquiries
• Consult with firm members on the optimal utilization of the firm's knowledge management platforms, including Foley Collaborate, Foley @Work, NetDocuments, MS Teams, and additional related systems
• Develop and deliver training programs for the firm’s knowledge management platforms, and suggest ways to boost user adoption
• Maintain documentation related to system specifications, information governance, content management, best practice for use and other firm standards
• Facilitate the continual process of identifying best practices by remaining current on knowledge management and GenAI trends, particularly related to the legal industry, and the range of technologies available to effectively deliver information and knowledge services

Qualifications

• Bachelor's Degree required. JD, M.L.S., or equivalent degree preferred
• Minimum five (5) years of related experience in a consultative role in a law firm or professional services firm
• Experience as a practicing attorney or paralegal preferred
• Solid understanding of knowledge management trends and technologies, GenAI technologies, content automation tools and collaboration platforms
• Proven experience as a team lead with project management skills
• Experience with MS Teams, task and project management software, and project management skills strongly desired