Senior Knowledge Management Specialist

About the role

This newly created role will lead the development and ongoing optimization of a centralized knowledge ecosystem supporting a broad insurance value chain. You will make critical information easier to find, understand, maintain, and apply across underwriting, product, sales, marketing, customer service, and claims.

Responsibilities

• Develop, implement, and maintain a centralized digital knowledge base using a governed knowledge management platform and structured content model.
• Capture, organize, curate, review, and update knowledge content to ensure it remains accurate, relevant, accessible, searchable, and compliant.
• Establish and maintain content standards, taxonomy, metadata, version control, governance processes, and recurring review cadences.
• Partner with subject matter experts across underwriting, product, sales, marketing, customer service, claims, and other functions to document best practices, FAQs, workflows, and regulatory updates.
• Support compliance initiatives by ensuring knowledge resources reflect applicable insurance requirements and help mitigate operational and regulatory risks.
• Identify and address content gaps revealed through quality assurance, training, operational feedback, employee questions, and recurring business themes.
• Prepare structured and governed knowledge assets that can be effectively used by employees, search technologies, and future AI-enabled capabilities.
• Administer and optimize the selected knowledge management platform, such as SharePoint or ProNavigator.
• Train employees on how to access, use, maintain, and contribute to the knowledge base.
• Monitor knowledge-base usage, collect user feedback, analyze effectiveness, and recommend improvements.
• Contribute to broader process improvement and operational initiatives while taking on additional responsibilities as needed.

Requirements

• Bachelor’s degree in Business, Insurance, Information Science, or a related field, or equivalent professional experience.
• 3+ years of experience in knowledge management, content management, insurance operations, information sharing, or a related discipline.
• Demonstrated experience implementing and sustaining knowledge management practices within a team, department, or organization.
• Familiarity with insurance processes such as underwriting, claims, sales, or related operations is preferred.
• Experience working with knowledge management platforms such as SharePoint, ProNavigator, or comparable solutions is an advantage.
• Strong organizational skills with exceptional attention to detail and the ability to maintain accurate, structured, and governed information.
• Strong analytical, problem-solving, and process-improvement capabilities, with the resourcefulness and persistence to resolve complex challenges.
• Excellent written and verbal communication skills, with the ability to work effectively with colleagues, subject matter experts, customers, and vendors.
• Strong relationship-building and collaboration skills, with an open and inclusive approach to stakeholder engagement.
• Experience delivering training, facilitating discussions, or helping teams adopt new processes and systems.
• Able to establish high standards of performance while working independently, proactively managing priorities, and driving initiatives through completion.

Benefits

• Competitive compensation package.
• Annual base salary range of $50,600–$95,300, with actual compensation determined by factors including responsibilities, required skills, market conditions, and individual performance.
• Potential eligibility for discretionary equity-based compensation and/or performance-based variable pay programs.
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.
• Comprehensive health, dental, and vision benefits.
• Wellness programs supporting physical, mental, and financial wellbeing.
• Tuition reimbursement, industry certifications, and professional training opportunities.
• Strong opportunities for career development and continuous learning.
• Dynamic, ambitious, and collaborative work environment.
• Matching donation program, volunteer opportunities, and employee-driven corporate giving initiatives.
• Commitment to an inclusive workplace where diverse perspectives and backgrounds are valued.