Senior Key Account Executive

About the role

As the Senior Key Account Executive, you will report to the Head: Sales and Distribution. You will be responsible for managing, planning, and implementing revenue growth activities, with a focus on growing relationships, identifying opportunities, and account management. You will oversee accounts across multiple platforms, making the establishment and maintenance of broad client relationships essential.

Responsibilities

• Key Account Management: Manage a portfolio of key and strategic customer and intermediary relationships; develop and execute tailored solutions and strategies to ensure ongoing satisfaction, loyalty, and enhanced profitability.
• Customer Relationship Management/Account Management:
  • Build, develop, and implement a relationship management plan for strategic, complex accounts to establish key relationships at a national level.
  • Coordinate engagement between your organization and partner organizations to ensure effective two-way flow of information and issue resolution.
  • Manage key partner relationships to ensure ongoing satisfaction and loyalty.
  • Oversee the implementation and maintenance of the partner relationship management system (CRM) within your area of responsibility, identifying and communicating opportunities for system improvements.
  • Develop and implement relationship management plans for complex potential partner accounts to identify and build relationships with relevant decision-makers and influencers, enabling effective two-way flow of information and issue resolution.
• Customer Needs Clarification: Consult with partner representatives at different levels to identify required outcomes, introduce relevant internal specialists, and utilize their expertise to gather and analyze complex customer data. Clarify mid- to long-term customer needs and develop and agree on a specification of partner requirements.
• Sell Partner Propositions:
  • Leverage a cross-functional internal team (e.g., technical, commercial, legal) to configure complex tailored or bespoke product and service solutions and associated contractual terms that meet partner needs at a national/key operating unit level.
  • Negotiate agreements with partners and internally with commercial colleagues to ensure partner requirements are met at an acceptable level of profitability and cash flow.
  • Review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.
• Promoting Customer Focus: Develop internal plans and collaborate with other departments to improve internal relationships and build strong external partner relationships.
• Sales Opportunities Creation:
  • Develop a personal network within the local government sector and represent the organization at sector events.
  • Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
• Operational Compliance: Monitor and review performance and behaviors within your area of responsibility to identify and resolve noncompliance with the organization’s policies and relevant regulatory codes and codes of conduct.
• Personal Capability Building:
  • Act as a subject matter expert in an area of growth strategy, product policy, regulation, or operational management for the team.
  • Maintain external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Requirements

• Bachelor’s Degree in Economics, Business Management, or equivalent.
• Post Graduate Degree is advantageous.
• A minimum of 6 years of relevant experience, of which 3 years should be in planning and managing resources to deliver predetermined outcomes.
• Experience working in local government, mining, insurance, and metal industries would be an advantage.
• Knowledge of the group strategy and its applications, along with a strong understanding of clients’ insurance plans for their workers and challenges.

Skills

• Collaboration
• Relationship management
• Service management
• Business insight
• Management of complexity
• Ensure accountability
• Organizational savvy
• Communicate effectively
• Build networks
• Financial acumen
• Strategic mindset
• Optimizes work processes

Benefits

We offer great opportunities for personal and professional development in a stable company with over 132 years of history. The role includes a competitive salary package and various benefits. You will be part of a dedicated team that values teamwork and collaboration.