Senior ITAM Analyst

About the role

This position supports the asset management function within Raymond James' Technology department. Key responsibilities include tracking and documenting IT assets, managing processes, and ensuring compliance.

Responsibilities

• Controls, tracks, and updates the receipt, identification, categorization, recording, and documentation of all IT assets.
• Supports defining, managing, and governing IT Asset Management Processes for Raymond James, including Software Asset, Hardware Asset, Asset Disposal, and Asset Audit.
• Ensures hardware and software assets are compliant with internal and external policies and regulations.
• Acts as a point of contact for Asset Management escalations from end users.
• May perform quality assurance on databases, systems, audits, and scans.
• Coordinates with other stakeholders to ensure compliance for hardware and software assets.
• Supports IT Asset Management day-to-day activities.
• Performs other duties as assigned.

Requirements

Essential duties include controls, tracking, and updating IT assets, managing processes, and ensuring compliance. Experience with ServiceNow’s HAM/SAM modules is preferred but not required. Additional skills include data analysis, imports, audits, and reporting, Microsoft Office proficiency, effective communication, and collaboration.

Qualifications

• Experience with ServiceNow’s ITSM, SAM Pro, HAM, etc. is preferred.
• Experience with ServiceNow’s HAM/SAM modules preferred but not required.
• Experience with ServiceNow’s ITSM, SAM Pro, HAM, etc. is preferred but not required.
• Experience with ServiceNow’s HAM/SAM modules preferred but not required.
• Experience with ServiceNow’s ITSM, SAM Pro, HAM, etc. is preferred but not required.

Skills

• Data analysis
• Audits
• Reporting
• Microsoft Office Products
• Effective Communication
• ServiceNow Solutions preferred (ITSM, SAM Pro, HAM, etc.)
• Ability to identify and understand issues, problems, and opportunities
• Clearly convey information and ideas through various media
• Identify and understand issues, problems, and opportunities
• Compare data from different sources to draw conclusions
• Clearly convey information and ideas through a variety of media
• Choose a course of action or develop appropriate solutions
• Recommend or take action consistent with available facts, constraints, and probable consequences
• Identify and understand issues, problems, and opportunities
• Compare data from different sources to draw conclusions
• Contribute to the continuous evolution of the firm

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Critical Illness Insurance and Accident Insurance
• Disability Benefits
• Retirement Savings
• Paid Time Off (including vacation, holidays, and sick leave)
• Parental Leave

Workstyle

The position follows a hybrid work model, requiring the employee to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday. The total compensation includes base salary or wages, and may include additional compensation such as cash or equity, discretionary bonuses, or commissions. The position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.