Senior Analyst, ITSM

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. We need to parse the job description. Content: - Intro: "What does it mean to be a BrinkerHead? ..." This is about company culture. Could be "About the role" or maybe "About the company". But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - Job Summary: description of role: technical individual contributor within ITSM team, reporting to ITSM Manager, no direct reports. Primary SME for ServiceNow CMDB and Configuration Management, improving health, governance, accuracy, maturity of CMDB while supporting CSDM adoption. Daily tasks: analyze and resolve CMDB data quality issues, maintain CI and relationship standards, support/troubleshoot Discovery and integrations, establish governance and ownership practices, partner with infrastructure and application teams to improve configuration data. Also support broader ITSM processes by ensuring reliable CMDB data for Incident, Problem, Change, Asset, etc. - "What You’ll Do": bullet list (actually sentences). Leads ongoing health, governance, maturity of ServiceNow CMDB, ensuring CIs, relationships, ownership, service models accurate, complete, aligned with CSDM standards. Analyzes and resolves CMDB data quality issues including duplicates, stale/incomplete CIs, incorrect relationships, identification and reconciliation issues, inconsistencies across data sources. Supports and troubleshoots ServiceNow Discovery, Service Mapping, MID Servers, integrations, other automated data sources that create or update CMDB records. Develops and maintains Configuration Management standards, CI lifecycle processes, data ownership requirements, CMDB health metrics, governance practices in partnership with technical teams. Collaborates with ITSM, Infrastructure, Application, Asset Management, Service Desk teams to ensure CMDB data supports Incident, Problem, Change, impact analysis, reporting, other operational processes. - "What You Bring To The Team": Bachelor's degree in IT, CS, IS, or related field, or equivalent combo. 3+ years ServiceNow experience, including hands-on experience supporting CMDB and Configuration Management in enterprise environment. Demonstrated experience with CSDM and ServiceNow Discovery required; Service Mapping experience strongly preferred. Strong working knowledge of ITIL/ITSM practices and experience supporting Incident, Problem, Change, Asset, and Configuration Management processes. Hands-on experience with CMDB governance and data quality, including CI relationships, CMDB Health, Identification and Reconciliation Engine (IRE), Discovery troubleshooting, data sources, CI lifecycle management. Excellent analytical, communication, relationship-building skills, ability to investigate complex technical issues, influence stakeholders without direct authority, manage multiple priorities, drive continuous improvement with minimal supervision. ServiceNow Certified System Administrator (CSA) preferred. - "Why Brinker": benefits etc: Flexibility: Hybrid schedules with weekly flex days to work from home. Benefits: Competitive package with medical, dental, vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, life resources; Best You EDU offering education programs and tuition reimbursement. Enjoy brands: Generous dining discounts at Chili’s and Maggiano’s. Rewards: Annual bonus eligibility for every RSC Team Member. Wellbeing: On-site gym and fitness classes like yoga and boot camp. Culture: company-wide events, casual collaborative atmosphere. We need to map to sections. About the role: Could include the introductory paragraph about BrinkerHead and company culture? Or maybe "About the role" should contain the job summary description. Usually "About the role" includes overview of position. We'll put the Job Summary and maybe the intro about BrinkerHead? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have About the role heading with a paragraph summarizing role. Responsibilities: Use "What You’ll Do" content. Requirements: Could be education and experience? Usually Requirements separate from Qualifications. But we have both "What You Bring To The Team" which includes education, experience, skills, certifications. Could split into Requirements (education, experience) and Qualifications (skills, certifications) and Skills (maybe technical skills). However we need to avoid thin sections. Let's see what we have: - Education: Bachelor's degree in IT, CS, IS, or related field, or equivalent combo. - Experience: 3+ years ServiceNow experience, including hands-on experience supporting CMDB and Configuration Management in enterprise environment. - Demonstrated experience with CSDM and ServiceNow Discovery required; Service Mapping experience strongly preferred. - Strong working knowledge of ITIL/ITSM practices and experience supporting Incident, Problem, Change, Asset, and Configuration Management processes. - Hands-on experience with CMDB governance and data quality, including CI relationships, CMDB Health, IRE, Discovery troubleshooting, data sources, CI lifecycle management. - Excellent analytical, communication, relationship-building skills, ability to investigate complex technical issues, influence stakeholders without direct authority, manage multiple priorities, drive continuous improvement with minimal supervision. - ServiceNow Certified System Administrator (CSA) preferred. We could treat Requirements as education + experience (maybe also CSDM/Discovery). Qualifications could be knowledge of ITIL/ITSM, CMDB governance, etc. Skills could be analytical, communication, relationship-building, etc. But we risk thin sections. Better: Combine into one "Requirements" section that includes education, experience, and required skills. Then maybe "Benefits" section for benefits. "Pay" and "Schedule" only if specified. We have schedule: Hybrid schedules with weekly flex days to work from home. That's schedule info. Pay: Not specified (no salary). So we should NOT create Pay section because no specific pay info. Schedule: we have schedule info, so we can include Schedule section. Benefits: we have benefits details. Thus sections: About the role, Responsibilities, Requirements, Benefits, Schedule. We need to ensure we don't create empty sections. Now format:

About the role

... paragraph summarizing role ...

Responsibilities

• ... each responsibility as li

Requirements

• ... each requirement as li

Benefits

• ... each benefit as li

Schedule

Hybrid schedule with weekly flex days to work from home.

We must not include fluff like "commensurate with experience". Not present. Now extract content. About the role paragraph: combine intro and job summary. Intro: "What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy. At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun." Job Summary: "This position is a technical individual contributor within the IT Service Management (ITSM) team, reporting to the ITSM Manager, with no direct reports. The role will serve as a primary subject matter expert for ServiceNow CMDB and Configuration Management, responsible for improving the health, governance, accuracy, and maturity of the CMDB while supporting continued CSDM adoption. On a daily basis, this individual will analyze and resolve CMDB data quality issues, maintain CI and relationship standards, support and troubleshoot Discovery and integrations, establish governance and ownership practices, and partner with infrastructure and application teams to improve configuration data. The role will also support broader ITSM processes by ensuring reliable CMDB data is available for Incident, Problem, Change, Asset, and other Service Management processes." We can combine into a paragraph. Responsibilities list items: - Leads the ongoing health, governance, and maturity of the ServiceNow CMDB, ensuring Configuration Items (CIs), relationships, ownership, and service models are accurate, complete, and aligned with established CSDM standards. - Analyzes and resolves CMDB data quality issues including duplicates, stale or incomplete CIs, incorrect relationships, identification and reconciliation issues, and inconsistencies across data sources. - Supports and troubleshoots ServiceNow Discovery, Service Mapping, MID Servers, integrations, and other automated data sources that create or update CMDB records. - Develops and maintains Configuration Management standards, CI lifecycle processes, data ownership requirements, CMDB health metrics, and governance practices in partnership with technical teams. - Collaborates with ITSM, Infrastructure, Application, Asset Management, and Service Desk teams to ensure CMDB data supports Incident, Problem, Change, impact analysis, reporting, and other operational processes. Requirements list items: - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience. - 3+ years of ServiceNow experience, including hands-on experience supporting CMDB and Configuration Management in an enterprise environment. - Demonstrated experience with CSDM and ServiceNow Discovery required; Service Mapping experience strongly preferred. - Strong working knowledge of ITIL/ITSM practices and experience supporting Incident, Problem, Change, Asset, and Configuration Management processes. - Hands-on experience with CMDB governance and data quality, including CI relationships, CMDB Health, Identification and Reconciliation Engine (IRE), Discovery troubleshooting, data sources, and CI lifecycle management. - Excellent analytical, communication, and relationship-building skills, with the ability to investigate complex technical issues, influence stakeholders without direct authority, manage multiple priorities, and drive continuous improvement with minimal supervision. - ServiceNow Certified System Administrator (CSA) preferred. Benefits list items: - Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home. (But schedule separate; maybe we put flexibility under Benefits? Actually schedule is separate. We'll keep schedule separate.) - Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement. - Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®. - Rewards for your impact: Annual bonus eligibility for every RSC Team Member. - Wellbeing at work: On-site gym and fitness classes like yoga and boot camp. - A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard. But we already have Schedule section for hybrid schedule. So we could keep flexibility note under Benefits? Might duplicate. Better to put schedule only in Schedule section, and Benefits list other benefits. Thus Benefits list: - Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; Best You EDU offering education programs and tuition reimbursement. - Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®. - Annual bonus eligibility for every RSC Team Member. - On-site gym and fitness classes like yoga and boot camp. - Company-wide events and a casual, collaborative atmosphere fostering connection, hard work, and fun. Schedule section: Hybrid schedule with weekly flex days to work from home. Now ensure no boilerplate like "Check our Careers page and LinkedIn for more exciting opportunities!" Remove. Now produce HTML fragment. Make sure to use

• for lists.