Senior IT Analyst
Location & Schedule
Norfolk, VA – First (Days) shift.
About the role
Sentara Health is seeking a highly analytical and technically skilled Senior IT Analyst to support and enhance critical Health Plan and Case Management systems. This role serves as a key liaison between business stakeholders, Case Management leadership, and technical teams to design, develop, and optimize data solutions that improve operational efficiency and member outcomes.
Key Responsibilities
- Develop, maintain, and optimize SQL‑based solutions to support business operations and reporting needs.
- Design and support ETL processes and SSIS package development for data integration initiatives.
- Analyze business and clinical requirements and recommend technology solutions to improve efficiency and reduce operational costs.
- Collaborate closely with Case Management leadership and business stakeholders to support workflows, case assignment processes, and operational improvements.
- Support software application enhancements, upgrades, testing, and implementation activities.
- Create and execute test plans, document test results, and ensure quality delivery of system changes.
- Troubleshoot application and data‑related issues and participate in incident, problem, and change management activities.
- Identify opportunities for automation and process improvements using SQL, Python, and related technologies.
- Coordinate project activities related to system enhancements and application releases.
- Provide production support and serve as a technical resource for end users and cross‑functional teams.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Healthcare Informatics, Business Analytics, or a related field (preferred). Five (5) years of Health Plan IT experience required; a degree may be accepted in lieu of advanced education requirements.
- 7+ years of relevant experience without a degree.
- Extensive experience developing and optimizing complex SQL queries, stored procedures, and database solutions.
- Experience designing, developing, and maintaining ETL processes and SSIS packages.
- Strong understanding of Case Management, Care Management, and Health Plan operations.
- Experience partnering with business leaders to gather requirements, define solutions, and support operational initiatives.
- Experience supporting application enhancements, automation projects, system upgrades, and production support activities.
Required Skills & Knowledge
- Proficiency with SQL and SSIS.
- Python programming experience for automation and process improvement (strongly preferred).
- Knowledge of the JIVA Care Management platform (strongly preferred).
- Familiarity with software testing, change management, incident management, and production support processes.
Compensation
The base pay range for full‑time employment is $100,817.60 – $149,656.00 annually. Additional compensation may be available, such as shift differentials, standby/on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Benefits
- Medical, Dental, and Vision plans
- Adoption, Fertility, and Surrogacy reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long‑Term, Short‑Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with employer match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Eligibility for an annual discretionary bonus based on established system and employee criteria