Senior IT Technician

About the role

The Senior IT Technician will provide hands-on technical support, infrastructure administration, and cybersecurity compliance support within a regulated manufacturing environment. This position requires a well-rounded IT professional with experience supporting Microsoft technologies, networking, servers, endpoint management, and enterprise systems. A strong understanding of cybersecurity compliance frameworks, particularly CMMC, ITAR, NIST 800-171, and DFARS, is highly valued. The ideal candidate can operate independently, collaborate with global IT teams, and support both daily IT operations and strategic security initiatives.

Responsibilities

• Provide technical support for end users, troubleshooting hardware, software, network, and operating system issues.
• Administer and support Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, and other enterprise IT systems.
• Configure, deploy, and maintain computers, mobile devices, printers, and other IT equipment.
• Support network infrastructure, including switches, wireless networks, VPN connectivity, and firewalls.
• Collaborate with global IT teams on infrastructure projects, system upgrades, cybersecurity initiatives, and standardization efforts.
• Maintain user accounts, security groups, access permissions, and business system integrations.
• Assist with cybersecurity operations, vulnerability remediation, endpoint protection, and security best practices.
• Support compliance initiatives involving CMMC, ITAR, NIST 800-171, DFARS, cybersecurity audits, and other regulatory requirements.
• Assist with server administration, virtualization, storage, and related infrastructure technologies.
• Support endpoint management, application deployment, software packaging, and operating system deployment.
• Manage vendor and service provider relationships, including equipment procurement and invoice approvals.
• Maintain accurate documentation of IT systems, configurations, processes, and asset inventories.
• Identify opportunities for automation, process improvement, and operational efficiency.
• Serve as a trusted local IT resource while supporting global IT operations.

Requirements

• 5+ years of hands-on Information Technology experience preferred.
• Experience supporting IT operations in manufacturing, aerospace, defense contracting, or other government-regulated environments.
• Strong preference for experience with CMMC, ITAR, NIST 800-171, DFARS, or similar cybersecurity compliance frameworks.
• Hands-on experience administering Microsoft Windows client and server operating systems.
• Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, OneDrive, SharePoint, and Intune.
• Experience managing Active Directory, Group Policy, user identities, and access permissions.
• Experience troubleshooting networking technologies, including switches, wireless networks, VPNs, and firewalls.
• Familiarity with server administration, virtualization platforms, storage solutions, and infrastructure support.
• Experience with Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM), Intune, or similar endpoint management platforms.
• Experience supporting iOS and Android devices in a corporate environment.
• Experience with application deployment, software packaging, and operating system deployment.
• Bachelor's degree in Information Technology or a related field preferred, or equivalent professional experience.
• Ability to travel domestically and internationally up to 10%.
• Must be authorized to work in the U.S.

Qualifications

• Hands-on IT generalist with strong technical troubleshooting and infrastructure support capabilities.
• Experience working in a security-conscious, regulated manufacturing or defense-related environment.
• Knowledge of cybersecurity compliance requirements, restricted access, endpoint security, and user permissions.
• Self-sufficient, proactive, and comfortable operating independently while collaborating with local and global IT teams.
• Strong analytical and problem-solving skills with the ability to resolve complex technical issues.
• Professional communicator who is comfortable supporting end users, management, and executive leadership.
• Strong customer service mindset and ability to prioritize competing responsibilities.
• Comfortable balancing day-to-day IT support with infrastructure, security, and compliance initiatives.

Benefits

• Medical, dental, and vision insurance
• 401K
• Monetary bonuses

Pay

$80,000 to $90,000 annually, depending on experience.

Location: Oklahoma City | Position Type: Direct Hire | Travel: Up to 10% domestic and international | U.S. work authorization required