Senior IT Systems & Support Engineer

About the role

We are hiring a full-time Senior IT Systems & Support Engineer in the New York City Metropolitan Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Responsibilities

Microsoft 365 & Google Workspace

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do

Identity & Access Management

• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
• Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues

AI & Automation

• Build automation that eliminates repetitive provisioning, reporting, and admin work
• Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use

Endpoint Management

• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune

Cybersecurity & Compliance

• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
• Third-party risk management, cybersecurity policy management, business continuity and governance

Cloud Networking

• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation

Systems Administration & Cloud Operations

• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

Skills

Cloud & Productivity

• Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive)
• Google Workspace

Identity & Access

• Microsoft Entra ID
• Conditional Access
• Privileged Identity Management (PIM)
• SSO (SAML, OAuth, SCIM)

Endpoint Management

• Microsoft Intune
• Windows Autopilot
• Windows 11, macOS, iOS
• Windows 365 Cloud PCs
• Mosyle

Security & Compliance

• CrowdStrike Falcon
• CrowdStrike Guardian
• Microsoft Defender for Cloud Apps
• Mimecast
• Microsoft Purview

Automation & AI

• Microsoft Copilot
• OpenAI ChatGPT
• Anthropic Claude
• Google Gemini
• PowerShell, Python, Microsoft Graph, Power Automate, REST APIs

Networking

• Cisco Meraki

IT Operations

• ConnectWise RMM and PSA
• Automox
• IT Glue
• Monday.com

Infrastructure & Backup

• Microsoft Azure
• CloudAlly

Collaboration & Business Apps

• Slack
• Zoom and Zoom Phone
• DocuSign
• Global Relay
• PrinterLogic

Benefits

• $90,000 - $120,000 + Targeted 30% Bonus Paid Quarterly
• Best-In-Class Benefits: medical, dental, vision, HSA, Dependent Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays
• Paid certifications and exam fees
• Cell phone and internet stipend
• Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity
• Monthly regional team events
• Annual all-expenses-paid, company-wide Holiday Weekend offsite

Pay

$90,000 - $120,000 per year plus targeted 30% quarterly bonus.

Schedule

Full-time, hybrid role based in the New York City Metropolitan Area (East Coast).