Senior IT Systems & Support Engineer

Department: Support EngineerLocation: West CoastCompensation: $100,000 - $130,000 / year Description We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients. Key Responsibilities Microsoft 365 & Google WorkspaceAdminister Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrationsResolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users doIdentity & Access ManagementManage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based accessOwn secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issuesAI & AutomationBuild automation that eliminates repetitive provisioning, reporting, and admin workUse approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their useEndpoint ManagementManage cloud-native endpoints from enrollment through retirementDeploy applications, configuration and compliance policies, security baselines, and encryption through IntuneCybersecurity & ComplianceMaintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alertingInvestigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and auditsThird-party risk management, cybersecurity policy management, business continuity and governanceCloud NetworkingSupport the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote accessDiagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentationSystems Administration & Cloud OperationsLead incident response and root cause analysis for major outages and recurring issuesPlan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation Key Technologies Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google WorkspaceIdentity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, MosyleSecurity & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIsNetworking: Cisco MerakiIT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.comInfrastructure & Backup: Microsoft Azure, CloudAllyCollaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic Benefits $100,000 - $130,000 + Targeted 30% Bonus Paid QuarterlyBest-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSATravel/commuter reimbursement4 weeks PTO and 10 paid holidaysPaid certifications and exam feesCell phone and internet stipendGiving Back: Each quarter, HalcyonFT donates to a tech-focused charityMonthly regional team eventsAnnual all-expenses-paid, company-wide Holiday Weekend offsite