Senior IT Support Engineer
Jobot · New Orleans, LA · Yesterday
On-siteInformation Technology$95k–$105k/yrFull-time
Job Details
What You’ll Be Doing:
- Troubleshoot and resolve complex issues across servers, networking, and cloud environments
- Manage Microsoft 365, Azure AD, and on-prem Active Directory environments
- Support and maintain firewalls, switches, and wireless infrastructure (Cisco/Meraki preferred)
- Work in ConnectWise (or similar) to manage tickets and meet SLAs
- Build and maintain automations to improve internal and client workflows
- Document environments, configurations, and changes clearly
- Identify risks and recommend improvements across client systems
What We're Looking For:
- 5+ years of hands-on IT experience, ideally in an MSP environment
- Strong experience with Microsoft 365, Azure AD, and Active Directory
- Solid understanding of networking fundamentals (VLANs, VPNs, routing, firewalls)
- Experience with virtualization (VMware or Hyper-V)
- Comfortable working escalations and owning issues end to end
- Experience with PSA/RMM tools like ConnectWise
- Nice to Have: Cisco or Meraki experience, Security certifications (Security+, CISSP, etc.), experience with automation tools or scripting, exposure to tools like Rewst or SaaS management platforms