Senior IT Support Specialist - Contract

About the role

We are working with a successful agency in Austin, Texas, to find a Senior IT Support Specialist to join their Information Services team. This role provides advanced help desk support, resolving escalated issues and supporting staff and executives across the agency. This is a contract position. You will need to be and will be based in Austin, or commutable to Austin.

Responsibilities

• Handle escalated Tier 1 support tickets and manage ticket queues; assist with Tier 2 as needed
• Troubleshoot hardware, software, and office equipment (computers, VoIP phones, mobile devices, printers, conference room tech)
• Set up computers and equipment for new employees; install standard software
• Manage user accounts, logons, permissions, and password resets
• Maintain IT asset inventory and records of support activity
• Guide staff on installation standards and new procedures
• Cross-train to back up other IT team members
• Assist with special projects as needed

Requirements

• High school diploma or equivalent, plus 5+ years of computer systems support experience (or equivalent combination of education and experience)
• Knowledge of Windows 11, Apple iOS, Microsoft 365, and Active Directory
• Experience supporting web conferencing tools (Teams, Zoom)
• Strong troubleshooting skills and clear communication
• Valid Texas driver's license (or willingness to obtain one within 90 days)

Schedule

This position is on-site Monday through Friday.