Senior IT Support Specialist
About the role
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. As a Senior IT Support Specialist based onsite at Rocket Lab’s SolAero Office (SLO), you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at SolAero. This role is ideal for a professional seeking to broaden their technical expertise working with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with multiple IT teams. A natural curiosity and a drive to continuously learn are essential to be successful in this role. We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.
Responsibilities
- Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
- Track and update support desk Incident