Senior IT Support Specialist

About Comfrt

Comfrt is one of the fastest-growing direct-to-consumer brands in the world, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Founded just three years ago, we’ve quickly built a reputation for stylish, elevated, and functional clothing designed to deliver unmatched comfort.

Key Responsibilities

• Manage, maintain, and optimize our fleet using Microsoft Intune and MacOS MDM platforms (Mosyle).
• Ensure device compliance and security across all endpoints.
• Oversee application packaging, patching, and deployment strategies utilizing desktop automation utilities and scripting to enhance efficiency and maintain consistency.
• Administer and maintain core collaboration and communication platforms, including Google Workspace and Microsoft 365.
• Manage and maintain the Single Sign-On (SSO) Okta platform, handle user account lifecycle administration, and ensure robust security protocols, including Multi-Factor Authentication (MFA).
• Act as the primary contact point for complex, advanced technical issues involving Mac, Windows, Android, and iOS devices, ensuring rapid resolution and minimal disruption.
• Develop and implement strategies to provide superior and scalable technical support for a remote and distributed workforce, leveraging remote tools and standardized processes.
• Create and maintain high-quality technical documentation (e.g., knowledge base articles, runbooks) and train junior team members or end-users on new technologies and procedures.

Skills & Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience — is required.
• Deep proficiency and advanced troubleshooting skills across Mac, Windows, and Android operating systems in an enterprise environment.
• Extensive experience with asset deployment using configuration profiles, policy enforcement, and implementing zero-touch deployment configurations via a Mobile Device Management (MDM) platform.
• Strong scripting capabilities using languages such as PowerShell, Bash, or Python to automate repetitive tasks, manage configurations, and improve operational efficiency.
• Deep working knowledge of Identity Provider (IdP) systems (e.g., Okta, Azure AD) and a strong understanding of enterprise security protocols, including SSO, SAML, OAuth, and MFA implementation.
• Proven ability to manage hardware refreshes, OS migrations, and IT infrastructure projects from planning through execution and deployment.
• Solid understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN) and the ability to troubleshoot connectivity issues across local and remote environments.
• Familiarity with enterprise backup solutions (e.g., Veeam, Backblaze, Acronis) and experience developing or maintaining data recovery procedures aligned to defined RTO/RPO targets in a cloud or hybrid environment.