Senior IT Support Specialist
Aqua Finance, Inc. · Wausau, WI · 2 wk ago
HybridFull-time
About the role
The Senior IT Support Specialist serves as the primary technical escalation authority and quality anchor within the IT Support function. This role assumes ownership of complex, high impact, recurring, or sensitive issues and drives resolution through structured investigation and cross-functional coordination. In addition to advanced troubleshooting responsibilities, this position reinforces operational standards, strengthens investigative discipline across the team, and reduces repeat incidents through pattern recognition and process refinement. The Senior IT Support