Senior IT Support Engineer
Selby Jennings · Boston, MA · 2 wk ago
Information TechnologyFull-time
Responsibilities
- Provide onsite and remote support for hardware, software, mobile devices, and collaboration tools.
- Troubleshoot Microsoft 365, Windows, identity management, networking, and endpoint-related issues.
- Support onboarding/offboarding, device deployment, and access management.
- Aid in automation, process improvements, and technical documentation.
- Serve as a senior escalation point and mentor junior team members.
- Collaborate with infrastructure, security, and global IT teams on ongoing projects and initiatives.
Requirements
- 5+ years of IT Support, Desktop Support, or End User Computing experience.
- Strong experience with Microsoft 365, Windows, Azure/Entra ID, and endpoint management tools.
- Scripting/automation experience with PowerShell, Python, or Bash.
- Knowledge of networking fundamentals, security tools, and conferencing technologies.
- Excellent troubleshooting, communication, and customer service skills.