Senior IT Support Engineer

About the role

We are seeking a Senior IT Support Engineer to lead IT operations across our US business. The ideal candidate will be the primary IT contact for the region, ensuring the smooth operation of IT systems, providing technical support to internal users, and driving a reliable, secure, and efficient workplace technology experience.

Responsibilities

• Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution.
• Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE.
• Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access.
• Owning local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management.
• Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

Requirements

• 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations.
• Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding.
• Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes.
• Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.
• Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment.
• Flexibility to work across U.S. time zones as needed to support business operations.

Qualifications

• Okta and Google Workspace administration knowledge is a plus.

Skills

• Hands-on IT support experience.
• Device lifecycle and IT asset management expertise.
• Office infrastructure support and coordination.
• Automation or automation development skills.
• Communication and ownership skills.
• Flexibility to work across U.S. time zones.

Benefits

Job&Talent offers competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe. We are an Equal Opportunity Employer committed to diversity and inclusion.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to support business operations across U.S. time zones.

Company Overview

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is to empower the people who make the world go round. We are headquartered in Madrid and operate in 10 countries across Europe, the US, and Latin America. Supported by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank, we are dedicated to making a real impact at scale.