Senior IT Support Analyst (US)

Work Location: New York, New York, United States of America

About the role

We are seeking a Technology Support Analyst to join our Prime Brokerage Technology Support team. This role is responsible for monitoring, troubleshooting, and supporting a variety of business-critical applications and processes that enable Prime Brokerage, Securities Finance, and related business functions. The successful candidate will work in a fast-paced production support environment, partnering with business users, developers, infrastructure teams, and external vendors to resolve incidents, manage operational risk, automate manual processes, and improve service reliability.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience supporting capital markets, Prime Brokerage, Securities Finance, Trading, or Operations platforms.
• Familiarity with job scheduling tools such as AutoSys.
• Knowledge of application monitoring platforms such as Dynatrace, Splunk, or similar tools.
• Experience supporting FIX connectivity, market data, trade processing, or financial messaging workflows.
• Understanding of incident management, problem management, and change management processes.

Benefits

• Base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan).
• Health and well‑being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

Pay

$150,000.00 - $180,000.00 USD

Schedule

40 hours per week