Senior IT Support Analyst
About the Role
We are seeking a Senior Desktop Support Analyst to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops, laptop computer hardware, software, printers, and BYOD devices as needed. They must also be able to resolve problems quickly with minimal impact to end-users. Successful candidates will share our values and have an interest in working with the latest technologies to support our operations team in providing exceptional service.
Responsibilities
- Provide advanced technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other technology tools and products.
- Meet and communicate with users, solving issues in a positive and efficient manner.
- Assist in maintaining an inventory of IT hardware and software assets.
- Assist end-users with advanced computing and telecommunication issues and questions.
- Leverage remote support tools to help resolve support requests.
- Ensure all incident and service request tickets are closed within established guidelines.
- Create and maintain Knowledgebase articles.
- Perform special projects and miscellaneous duties as requested and time permits.
- Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.
- Travel between sites to assist end-users when remote tools cannot be used.
- Accept additional tasks and responsibilities within the department as new business needs arise.
Qualifications
- Associates Degree in a related technical discipline, or equivalent combination of education, technical certifications, training, and/or work experience.
- 5+ years of field experience.
- A+ Certification.
- 5+ years’ experience working in a Helpdesk or Desktop environment.
- 5+ years’ experience setting up and troubleshooting Microsoft Office, including O365.
- 5+ years’ troubleshooting Windows 10 and above operating systems.
- Understanding of VPNs and Wi-Fi profiles is a plus.
- Experience with Telecom/VOIP is a plus.
- Microsoft Windows Image Deployment experience required.
- PowerShell or other scripting experience a plus.
- Experience using Remote Desktop Support Tools.
- Experience with a ticketing system.
- Ability to set up and troubleshoot network printers for end-users.
- Ability to manage time effectively and complete projects on time.
- ITIL Certification is a plus.
ZT Systems will not provide visa sponsorship for this role. Please note that certain positions may require the applicant to be a U.S. citizen, lawful permanent resident, refugee, or asylee, or eligible to obtain an export control license or exception.
About ZT Systems
At ZT Systems, a Sanmina Company, you’ll work alongside smart, passionate people, collaborating with the best in the industry to design, build, and deliver impactful solutions to world-class customers. You’ll gain hands-on experience in a fast-paced, challenging, and rewarding environment that’s career-defining. Our culture is built around our values: we work hard, think fast, view challenges as opportunities, and learn from failures to move forward together. We create value with everything we do, building the foundation of today and transforming the future of tomorrow.
Benefits
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage
- Mental health resources and employee wellness support programs
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs
Full benefits and eligibility vary by work location. ZT Systems is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.