Senior IT Support Analyst

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info. Let's parse the posting. Key sections: - About the role: The intro paragraph: "Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!" This is generic but maybe considered "About the role"? Could be considered company description. Might be okay. But we need to avoid filler like "commensurate with experience". This is okay. - Responsibilities: The "What will you work on?" and subsequent bullet-like paragraphs: "We are seeking a bilingual Spanish-speaking Senior Field Support Technician to provide vital onsite IT services..." then "How will you create impact?" with sub-sections: Onsite Support and Helpdesk Services, Internal IT Team Collaboration..., Identity, Access, and Asset Management, Local Coordination and Project Support. Those are responsibilities. - Requirements / Qualifications: "What are your skills and experience?" includes University Degree, 8 years experience, certifications, experience with MDM, administration of cloud directory services, experience collaborating with enterprise-level LAN/WAN, onsite familiarity with hardware, Spanish-speaking bilingual capability required. Also maybe "Qualifications" similar. - Skills: Could be separate but we can combine. - Pay: "The anticipated pay range for candidates who will work in California is $75,000 to $85,000 Per Annum. The offered pay to a successful candidate will be dependent on several factors..." So we have pay info. - Benefits: "What You Can Expect From Us" includes mission, growth, flexible work hours, innovation, collaboration and fun, comprehensive benefits, other fun perks. Also description of work environment. So we have benefits. - Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section. We must not include sections with placeholder/filler like "commensurate with experience". Not present. We must not repeat job title as heading. Not needed. We must not include Job ID etc. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some lines like "Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application." That's application instruction; remove. Also lines about accommodation contact, follow us on Instagram/Twitter, etc. Those are boilerplate; remove. Also lines: "Spin Master strives to create an accessible and inclusive application and selection process..." that's EEO/accommodation; remove. Also "We do appreciate all interest; however only those selected for interview will be contacted." remove. Also "This job posting is tied to an open vacancy." maybe minor metadata; could be dropped or put in short p. Probably drop. Now we need to preserve all substantive information. Let's extract substantive content. We'll create sections:

About the role

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

But maybe that's too generic; still it's substantive.

Responsibilities

We need to list duties. Could use

• for each bullet. The posting has paragraphs; we can break into list items. Let's extract responsibilities: From "What will you work on?" paragraph: "We are seeking a bilingual Spanish-speaking Senior Field Support Technician to provide vital onsite IT services and act as the local, hands-on representative for multiple internal IT teams. In this role, you will deliver high-quality helpdesk support, manage local workstations, and assist central infrastructure and network teams with physical, hands-on tasks without directly performing backend network configuration changes. The successful candidate will play a lead local role, assisting the IT Manager to implement IT policies, coordinate onsite projects, maintain high system availability, and align local operations with modern industry standards." Then "How will you create impact?" with subheadings: - Onsite Support and Helpdesk Services: * Provide comprehensive onsite IT field support for end users and executive stakeholders, addressing hardware, software, operating system, and access-related incidents. * Deliver dedicated support for Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite), resolving synchronization, connectivity, and tenant-level user productivity issues. * Diagnose and resolve local user-facing connectivity issues, including VPN client setups, local Wi-Fi access, printing services, and peripheral devices. * Troubleshoot and support Windows and macOS workstations, managing device configuration, imaging, deployment, maintenance, and the overall equipment lifecycle. * Maintain accurate ticket documentation in accordance with ITIL incident and change management frameworks, provide timely updates, and deliver high-quality customer service in a fast-paced environment. - Internal IT Team Collaboration and Onsite Assistance: * Act as the primary local, hands-on resource to assist the centralized network team with physical tasks, troubleshooting, and deployments, without performing direct logical network configuration changes. * Assist centralized systems and infrastructure teams with local server room monitoring, physical server rack and stack, cabling, power cycles, and backup tape management as directed. * Coordinate with internal IT teams to facilitate regional upgrades, hardware replacements, and compliance audits. * Configure, deploy, enroll, and support corporate mobile devices (including iPhones and iPads) and other endpoint devices under the guidance of the central Mobile Device Management (MDM) team. - Identity, Access, and Asset Management: * Administer and support user identity and access management activities through Microsoft Entra ID (Azure AD) and modern identity platforms, managing account provisioning, password resets, account unlocks, and access requests. * Perform onboarding and offboarding activities, including workstation setup, physical equipment provisioning, local asset tracking, and user access configuration for new and departing employees. * Manage local IT asset lifecycle activities, tracking corporate hardware, managing vendor warranties, and coordinating local equipment refreshes. - Local Coordination and Project Support: * Play a local support role in implementing IT policies, guidelines, and global infrastructure projects under the direction of the IT Manager. * Document all physical changes, local equipment upgrades, and new onsite hardware implementations. * Perform ad-hoc tasks as assigned by management to support business continuity. We can combine into a single
  • list, but maybe better to keep subheadings? The instruction says use

    for section headings only; we can have subheadings as

    ? Not specified. Probably we should just list responsibilities as

    • items without subheadings. But we could embed subheadings as inside
    • . However instruction only mentions using

      for section headings; doesn't forbid other headings. Safer to just use

      • for list items. Thus

        Responsibilities

        • ... each bullet.
        Now Requirements/Qualifications/Skills. From "What are your skills and experience?": - University Degree in Information Technology, Computer Science, or equivalent professional IT qualification. - 8 years or more of related IT working experience, preferably within a multinational corporation (MNC). - Certifications: ITIL certification is highly advantageous. - Experience with MDM and UEM tools (such as Microsoft Intune or Jamf) for deploying and securing Windows, macOS, and mobile devices. - Administration of cloud directory services, specifically Microsoft Entra ID, and cloud-based collaboration suites like Microsoft 365. - Experience collaborating with Enterprise-level LAN, WAN, and global infrastructure support teams. - Onsite familiarity and hands-on physical troubleshooting experience with infrastructure hardware including Windows Server/Desktop, Active Directory, DNS, Firewalls, Routers, Switches, Wi-Fi access points, Video Conferencing units, UPS backup systems, CCTV, VOIP/PABX equipment, and NAS/SAN storage. - Spanish-speaking bilingual capability is strictly required to provide support across our different offices. We could split into Requirements (education, experience, certifications) and Skills (technical). But we can combine into one section maybe "Qualifications". However we have separate headings allowed: Requirements, Qualifications, Skills. We need to decide. We could make:

        Requirements

        • University Degree in Information Technology, Computer Science, or equivalent professional IT qualification.
        • 8 years or more of related IT working experience, preferably within a multinational corporation (MNC).
        • ITIL certification is highly advantageous.

        Skills

        • Experience with MDM and UEM tools (such as Microsoft Intune or Jamf) for deploying and securing Windows, macOS, and mobile devices.
        • Administration of cloud directory services, specifically Microsoft Entra ID, and cloud-based collaboration suites like Microsoft 365.
        • Experience collaborating with Enterprise-level LAN, WAN, and global infrastructure support teams.
        • Onsite familiarity and hands-on physical troubleshooting experience with infrastructure hardware including Windows Server/Desktop, Active Directory, DNS, Firewalls, Routers, Switches, Wi-Fi access points, Video Conferencing units, UPS backup systems, CCTV, VOIP/PABX equipment, and NAS/SAN storage.
        • Spanish-speaking bilingual capability is strictly required to provide support across our different offices.
        That seems fine. Now Benefits. From "What You Can Expect From Us": - Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. - Growth and Career Opportunities - Flexible Work Hours - Innovation, Collaboration and Fun - Comprehensive Benefits - Other fun Perks! - Description: "Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team." - "Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants." (But that's EEO/accommodation; we should remove as boilerplate? It's about accommodation; might be considered EEO. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should remove that sentence. Also the later sentence about accommodation contact etc. Remove. Thus we keep mission, growth, flexible work hours, innovation collaboration fun, comprehensive benefits, other fun perks, and the description about fast-paced hands-on organization, opportunities for impactful decision-making, future advancement, internal transfers. We can put as
        • items. Now Pay. From posting: "The anticipated pay range for candidates who will work in California is $75,000 to $85,000 Per Annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states." We should keep the pay range and note that it's dependent on factors. That's substantive. Not placeholder. So we create

          Pay

          ...

          . We should not include the