Senior IT Specialist

Lamark Media (“Lamark”) is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark’s methodology is to create a custom omni-channel strategy that leverages digital marketing assets like a portfolio which can be measured, optimized, and scaled for long-term success. The company was founded in 2009 with the vision of developing a full-service platform that provides a comprehensive suite of digital marketing services in-house with an agnostic approach to driving growth. Our mission is to create more value for others. Our core values inspire us to over-deliver on expectations and to create more success for the partners we serve. Join our team of smart, passionate, collaborative, results-driven do-ers. We work hard every day to deliver remarkable experiences to our clients, and ultimately, their customers.

Responsibilities

• Act as the first point of escalation for technical issues and service desk support requests
• Ensure timely resolution of incidents and implementation of IT improvements
• Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments
• Help manage system implementations, upgrades, and migrations with a focus on user experience and minimal disruption
• Create, document, and roll out IT processes and SOPs for both internal teams and MSP use
• Support IT change management initiatives and new system onboarding across the organization
• Monitor systems performance and proactively identify opportunities for increased efficiency and security
• Provide high-level user support and training for key business systems
• Maintain asset tracking and software licensing records

Requirements

• 5+ years of professional experience in an IT Support, Systems Administrator, or Senior Help Desk role
• Expertise with Microsoft 365 Administration, Slack Enterprise, and Entra/Exchange
• Familiarity with both Microsoft and Apple operating systems, including device setup, troubleshooting, and user support
• Experience working with new or emerging cloud-based systems, including evaluating, implementing, and supporting SaaS tools
• Proficiency with change management best practices and new system implementation
• Strong skills in technical writing and documentation for internal and end-user processes
• Ability to communicate clearly with both technical and non-technical users

Skills

• Experience supporting a hybrid or fully remote workforce
• Ability to collaborate cross-functionally with HR, Operations, Finance, and other departments across the agency to support business-aligned IT initiatives
• Knowledge of cybersecurity tools or frameworks, such as endpoint detection and response, multi-factor authentication, and email filtering solutions
• Confidence in presenting new processes and tools to internal teams through clear documentation or live training sessions

Benefits

• Incredible company culture - we are passionate about the impact we make every day; we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
• Diverse and forward-thinking environment
• Great career growth opportunity—you’ll have direct access to agency leadership
• Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
• 401(k) with employer matching
• Company events and industry conferences