Senior IT Specialist

About the role

We are seeking a hands-on Senior IT Specialist to serve as the primary IT point of contact for our new distribution center in Perris, CA. This role involves a mix of traditional helpdesk support, site infrastructure maintenance, and warehouse-specific technology management.

Responsibilities

• Warehouse & Operations Support
  • Mobility Devices: configure, troubleshoot, and maintain handheld mobile Android devices (e.g., Zebra, Honeywell) and vehicle-mounted terminals.
  • Printing Infrastructure: Maintain a fleet of critical printers / label printers as well as office multi-function printers.
  • WMS Support: Act as liaison between warehouse associates and the WMS Application Support Team by ensuring user issues are reported effectively, accurately, and resolved swiftly.
  • Network & Infrastructure Connectivity: Hands-on support for the IT Operations Team in troubleshooting WiFi AP’s, switches, firewalls, and IoT devices.
  • Cabling: Coordinate fiber/cat6 cabling needs, patch panel management, and ensure a clean, organized MDF/IDF cabinets.
  • Vendor Management: Act as the local liaison for ISPs, low voltage cablers, and various IT vendors.
• End-User Support
  • Support User Onboarding: Conduct IT onboarding sessions with new hires to ensure they understand IT processes and standards, that their devices are operating as expected, and answer any technical follow-up questions.
  • Support User Offboarding: Collect, inventory, and wipe equipment for departing staff.
  • Troubleshooting: Triage hardware, software, and connectivity issues for office staff and warehouse associates (Windows, Microsoft 365, Teams, Outlook, etc.).
  • Asset Management: Review and update inventory records for all IT assets in the Georgia facility.

Requirements

• Minimum 5 years of IT support experience, with multiple years’ supporting IT in a warehouse, manufacturing, or logistics environment.
• Technical Proficiency: Experience administering Windows OS, Microsoft 365, Azure. Basic networking knowledge: TCP/IP, DNS, DHCP, WiFi AP’s, SFP’s, cabling standards.
• Familiarity with label printing technology (Zebra is a plus).
• Autonomy: Ability to work independently but also in collaboration with the entire IT Operations team. Must be a self-starter who can prioritize tasks and proactively seek out opportunities for improvement/efficiency.

Qualifications

• Ability to lift up to 50 lbs (servers, UPS units, printers).
• Ability to stand/walk for extended periods on a concrete warehouse floor.
• Ability to work in an air-conditioned room when needed supporting MDF infrastructure.

Skills

• Experience with mobility devices and printing infrastructure.
• Knowledge of WMS systems and network infrastructure.
• Ability to manage vendor relationships.
• Strong troubleshooting and asset management skills.

Benefits

The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits. The base range for this position in the posted location is $77,000.00 - $105,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Pay

The base range for this position in the posted location is $77,000.00 - $105,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is an in-warehouse role; you’ll spend time on the floor as well as in the office. Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands. Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.).