Senior IT Operations Administrator
About the role
Location: Midtown Manhattan, NY. Department: Information Technology. Reports to: Group CTO.
American Exchange Group is a multi-brand consumer goods and fashion accessories company (~500 employees) headquartered in Midtown Manhattan. Our portfolio includes iTouch, Armitron Connect, Aerosoles, and Jonathan Adler. We're investing heavily in modern IT infrastructure, AI-driven automation, and a Microsoft-centric technology stack to support our brands' growth. Visit our website at www.axnygroup.com
We're looking for an IT Help Desk Specialist to serve as the first point of contact for technology support across our Manhattan office and remote/hybrid employees. This person will be fluent in Microsoft 365 administration, comfortable troubleshooting both on-premises and remote setups, and able to deliver friendly, efficient support to a fast-paced, multi-brand organization.
Responsibilities
- Provide Tier 1&2 technical support to employees on-site and remote via ticketing system, phone, chat, and in-person
- Manage and troubleshoot Microsoft 365 environment: Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (Azure AD) user/group/license administration
- Set up, configure, and maintain end-user hardware: laptops, desktops, mobile devices, printers, and peripherals
- Handle new-hire onboarding and offboarding: account provisioning, device imaging, access permissions, and equipment logistics
- Support remote and hybrid employees with VPN, remote desktop, and cloud application access issues
- Administer and troubleshoot Entra ID identity and access issues (password