Senior IT Manager, Enterprise Applications

Essential Job Function & Responsibilities

• Serve as system owner and administrator for the company’s business applications across all functions: Syspro ERP, monday.com, Salesforce, the 10in6 production system, and other enterprise applications; manage configuration, roles and permissions, security, workflows, data model, reporting, and integrations.
• Own platform health: data integrity, release / version management across all platforms, performance, and uptime coordination.
• Maintain broad, current knowledge of the manufacturing / solar business-application landscape (ERP, CPQ, CRM, MES, PLM, SCM / procurement, WMS / logistics, BI / analytics); identify gaps and evaluate fit-for-purpose systems.
• Build business cases (cost / benefit, ROI, risk) and present recommendations to management and executive leadership; maintain a forward-looking systems roadmap.
• Lead and project-manage system implementations and enhancements end to end: scope, requirements, design, configuration, UAT, training and stabilization.
• Serve as the primary internal project manager and point of contact with software vendors and third-party implementation / systems-integration partners; manage statements of work, timelines, budgets, change requests, and SLAs.
• Provide front-line and escalation support across all systems; develop training and documentation; drive user adoption and change management.
• Oversee the company’s lightweight, IT environment: Microsoft 365 / Google Workspace, identity and access (SSO / MFA), endpoints, network / connectivity vendor coordination, security baselines, and helpdesk escalation.
• Maintain system governance (change control, access reviews, audit trails) and reporting / data-quality foundations across systems.

Qualifications & Experience

• Education & Certifications: Bachelor’s (or Master’s) in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent experience. Relevant certifications preferred: PMP / CAPM, ITIL, or ERP-specific credentials.
• Technical Knowledge & Tools: Hands-on administration of manufacturing ERP (Syspro, SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar); experience with CRM (Salesforce) is a plus. Broad familiarity with the categories of business applications used across manufacturing (CRM, ERP, MES, PLM, WMS, BI) and ERP-to-CRM integration patterns. Experience with M365 / Google Workspace administration, identity & access management, and managing MSPs.
• Relevant Experience: 7+ years administering and supporting enterprise business systems (ERP, CRM), including hands-on configuration. Experience in a manufacturing or engineer-to-order / configure-to-order environment; solar / renewable energy a plus. Proven track record leading system implementations and managing software vendors and third-party implementation / SI partners.
• Soft Skills: Strong business analysis, problem-solving, and communication skills, including the ability to present recommendations to senior leadership. Comfortable as a hands-on individual contributor while owning strategy and roadmap (player-coach). Detail-oriented and pragmatic on build-vs-buy decisions; effective at prioritization, vendor, and stakeholder management.