Senior Manager, Enterprise Applications

About the role

The Senior Manager, Enterprise Applications leads the strategy, delivery, and day-to-day execution of enterprise application capabilities, with primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O).

Responsibilities

• Lead (and actively contribute to) all phases of design, configuration, implementation, enhancement, and production support for critical business applications, with primary accountability for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Partner with Finance, Supply Chain, Retail/Operations, and IT stakeholders to understand end-to-end processes and translate needs into scalable D365 F&O solution designs (configuration first; extensions only when justified).
• Ensure D365 F&O security design and governance (roles/duties/privileges, segregation of duties, audit evidence) aligns with business controls and compliance requirements.
• Lead and develop a team of application specialists: set clear standards, review solution designs, remove blockers, and ensure timely escalation and resolution of complex D365 F&O issues in partnership with technical experts as needed.
• Provide ongoing coaching, performance feedback, and development plans that build strong functional and technical depth in D365 F&O, establish reliable support coverage, and promote effective knowledge sharing.
• Provide functional leadership to administrators supporting the IT service management (ITSM) platform and Salesforce.com, ensuring effective day-to-day administration, backlog prioritization, user enablement, and alignment to enterprise application governance.
• Act as control owner and coordinate with business process owners and other control owners to execute on Sarbanes-Oxley compliance requirements.
• Evaluate control deficiencies and track remediation to completion.
• Consult, advise, and participate in the design of various IT processes and controls to support compliance with policies, standard, regulatory requirements.
• Identify and implement process improvements through better utilization of enterprise applications.
• Conduct regular system reviews, data analysis, and user feedback sessions to identify opportunities for optimization.
• Maintain documentation and training of configurations, processes, and technical solutions.

Requirements

• Strong experience leading or supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O) configuration and production support; experience across Finance and/or Supply Chain modules strongly preferred.
• Working understanding of D365 F&O architecture and operations (environments, security roles, data entities, batch, monitoring), and the dynamics of cloud ERP service updates and release governance.
• Experience with D365 F&O integration patterns and tools (data entities/OData, DMF, custom services/APIs), plus Azure integration components (Logic Apps, Functions, Service Bus) and Power Platform (Power Automate, dual-write).
• Hybrid functional/technical leadership: able to lead functional design and configuration while guiding and reviewing technical solutions (e.g., extensibility strategy, data management, performance troubleshooting) delivered by internal or partner engineering resources.
• Experience working in an Agile delivery model and partnering effectively with developers, functional consultants, and business stakeholders to deliver iterative value.
• Experience in managing vendor relationships and negotiating contracts.
• Strong knowledge of data governance and compliance standards, especially Sarbanes-Oxley.
• Proven ability to lead end-to-end delivery (requirements through hypercare) while maintaining stable operations, managing multiple priorities, and driving measurable outcomes.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills with the ability to collaborate across departments and teams.
• Ability to communicate orally and in writing.
• Ability to interact with all levels of the organization.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience).
• 10+ years of experience managing enterprise applications.
• 5+ Supervisory/Management experience.
• Microsoft Dynamics 365 Finance certifications a plus.