Senior IT ERP Analyst, OTC

About the role

We are seeking a highly skilled Senior ERP Analyst to join our IT organization as the functional subject-matter expert for our SAP S/4HANA Order-to-Cash (OTC) processes.

Responsibilities

• Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data.
• Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API).
• Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities.
• Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms; monitor and resolve interface issues, ensure data integrity and consistency.
• Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements.
• Partner with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution.
• Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality.
• Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders.
• Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence.
• Other duties as assigned.

Requirements

• Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline.
• Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles; including recent experience in SAP S/4HANA environments.
• Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support.
• Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners).
• Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management.
• Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent).
• Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery.
• Expert analytical, problem-solving and data-integrity skills.
• Expert written and verbal communication skills, able to engage with both technical and business audiences.
• Expert ability to manage multiple priorities and deliver in dynamic, cross-functional environments.
• Expert familiarity with project lifecycle and change management methodologies (testing, cut-over, support).
• Comfortable working onsite 4 days in a week from one of these locations: Broomfield, CO, Salt Lake City, UT, Atlanta, GA, Pearl River, NY, Cerritos, CA.

Qualifications

• Preferred / Advantageous: Experience in a configurable or make-to-order manufacturing environment, or with variant configuration scenarios.
• Exposure to S/4HANA advanced features: Advanced ATP, Fiori apps, BRF+, AIF.
• Experience integrating with CRM, e-commerce platforms or trading-partner networks.
• Experience in AI tools and capabilities.
• SAP certification in SD/OTC or S/4HANA.

What's in it for you

• Annual base salary range: $119,000.00 - $150,000.00
• Bonus target range: 25%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois).
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts