Senior IT Endpoint Analyst

The position offers a chance to join a company focused on sustainably feeding people worldwide, with a culture grounded in gratitude, communication, respect, and accountability. Smithfield provides opportunities for growth, collaboration, and innovation across various locations and functions.

About the role

As a Senior IT Endpoint Analyst, you will lead the implementation, support, and continual improvement of the organization's endpoint infrastructure, including desktops, laptops, mobile devices, and peripheral equipment. This role bridges technical teams and end users, focusing on lifecycle planning, issue resolution, capacity management, and consultation. You will mentor team members and drive standardization and innovation in collaboration with the Endpoint Engineering team.

Responsibilities

• Translate business needs into technical requirements for endpoint engineering projects, cost-saving initiatives, and system enhancements, ensuring alignment with enterprise objectives.
• Lead or participate in testing, deployment, and implementation of new endpoint solutions, ensuring minimal business disruption and adherence to IT standards.
• Identify and recommend innovative uses of existing endpoint and productivity technologies to automate processes, reduce manual effort, and maximize ROI.
• Manage the lifecycle of endpoint hardware and software, including deployment, configuration, and maintenance, while ensuring accurate tracking in the CMDB for compliance and visibility.
• Collaborate with Architecture, Infrastructure, Applications, and Security teams to prepare associates for new technology deployments and ensure compliance with security protocols.
• Serve as a point of escalation for complex endpoint issues from the Service Desk; perform root cause analysis and implement solutions to prevent recurrence.
• Provide on-site or virtual assistance with deployments, troubleshooting, and associate training to ensure adoption of endpoint solutions across locations.
• Simplify, standardize, and automate endpoint management processes to improve efficiency and scalability across the enterprise.
• Stay current on endpoint technology trends, tools, and methodologies to anticipate business needs and recommend emerging solutions.
• Abide by all company policies, safety regulations, and procedures while supporting Smithfield’s programs, goals, and initiatives.

Requirements

• Bachelor’s Degree from an accredited four-year college or university and 5+ years of relevant experience, or an equivalent combination of education and experience.
• Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets, and mobile devices.
• Familiarity with Microsoft Office 365, Adobe, Java, and system administration tools.
• Experience with endpoint technologies, security updates, driver configurations, and system patching on PCs.
• Hands-on use of remote administration and screen-sharing solutions for troubleshooting and user support.
• Strong understanding of Windows security updates, driver and system patching, and PC hardware/software configuration and troubleshooting.
• Self-directed critical thinker with strong analytical and problem-solving skills, capable of managing multiple priorities under pressure.
• Passionate about automation and continuous improvement, with initiative to streamline endpoint operations and enhance efficiency.
• Works harmoniously with peers and cross-functional teams, displaying integrity, accountability, and high ethical standards.
• Effectively communicates technical concepts verbally and in writing to diverse audiences; drives execution with professionalism and minimal supervision.
• Flexible and responsive to evolving business needs, willing to work additional hours or travel as required.
• Willingness to travel as needed.
• Demonstrates a team-first mindset and adaptability to changing needs.

Physical Demands & Work Environment

Although work will be mostly performed in an office environment, the role requires the ability to visit and comfortably work in plants, warehouses, distribution centers, or other manufacturing facilities.

Pay

The expected pay range for this position is $75,000 - $110,000 annually. Individual compensation will be determined based on scope, responsibilities, location, qualifications, experience, internal equity, market pay, and budget considerations.

Benefits

Smithfield Foods offers a comprehensive total rewards package, including base pay and additional benefits. Relocation assistance is available for this position.