Senior IT End User Services Consultant

About the role

Serve as the primary IT partner for North America stakeholders, building strong relationships with business leaders, end users, vendors, and global IT teams.

Responsibilities

• Consult with stakeholders to understand business needs and recommend technology solutions that support strategic objectives.
• Lead local IT projects and contribute to regional and global technology initiatives.
• Manage and continuously improve end-user services, ensuring alignment with Syngenta IT standards, governance, and security requirements.
• Maintain service performance, vendor delivery, and escalations, driving root-cause resolution and service excellence.
• Deliver training, documentation, webinars, and user support to improve technology adoption and productivity.
• Utilize ServiceNow and other service channels to manage requests and support business operations.
• Collaborate with infrastructure, security, procurement, and workplace technology teams to deliver reliable and cost-effective IT solutions.
• Support operational activities, such as service reviews, hardware and software lifecycle management, budgeting, purchase orders, and inventory planning.

Qualifications

• Required:
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• 5–7 years of experience supporting enterprise IT services, stakeholder management, and end-user technology solutions.
• Experience leading IT projects and/or programs.
• Strong communication, stakeholder management, and influencing skills.
• Broad knowledge of enterprise IT systems, services, and emerging technologies.
• Customer-focused mindset with strong strategic thinking and problem-solving abilities.
• Ability to collaborate effectively across teams, functions, and geographies.
• Demonstrated ability to learn quickly, adapt to change, and drive results.
• Desired:
• Experience supporting regional or global IT service delivery models.
• Experience leading teams, mentoring others, or influencing without direct authority.
• Strong vendor management and relationship-building skills.
• Ability to operate independently in a fast-paced environment.
• Entrepreneurial mindset with a proactive approach to continuous improvement.
• Commercial awareness and the ability to align technology solutions with business objectives.

Additional Information

• Must be authorized to work in the United States without sponsorship.
• Ability to travel domestically up to 10–20%.
• This is a hybrid role requiring regular on-site support for business and end-user technology needs. Flexibility to provide support outside of standard business hours may be required from time to time to accommodate technology deployments, system upgrades, or other business-critical initiatives.

What We Offer

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.